Manager, Medical Staff Office

2 weeks ago


Kent OH, United States Apollo Heating and Cooling Full time

Join our dynamic team at Apollo, a leading Plumbing and HVAC company. we are providing a platform for personal and professional growth where you can chart your own course to success. _
*Apollo celebrated its 20th year anniversary in early 2024 and is one of the top residential services companies in the northeast Ohio area, best known for our "not a dime” warranty. We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, and air conditioning systems with top-tier customer service.
*You will lead and inspire an ideal home services company, while formulating, articulating strategic and tactical efforts to drive efficiencies, sales growth, and profitability within a highly competitive HVAC and Plumbing market. The overall responsibility for the daily operations, including ensuring compliance with company standards, inventory management, team management, financial accountability and ensuring that the highest quality service experience is delivered to each customer. This position demands diligent tracking for service delivery and financial KPI’s.
*Direct staff members in the HVAC Service department
* Monitor staff performance to ensure that daily revenue and sold-hour goals are met.
* Train and advise staff members on how to win new referrals and gain repeat business.
* Evaluate performance and coach staff to success.
* Build a plan for escalating customer complaints that results in quick, favorable resolutions.
* Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
* Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s.
* 4+ years of management experience over multiple departments
* Proficient in MS Word, MS Excel, e-mail use, and estimating software.
* Strong track record of delivering operational and financial results.
* Displays mature leadership qualities and is a high-performance individual capable of building and maintaining a high-performance team that requires minimal supervision.
* Able to effectively network and build lasting relationships.
* Able to coordinate with and take direction and effectively implement Senior Leadership directives.
* As a Project General Manager with our client’s company, you will play a critical role in driving growth, fostering relationships, and leading a talented team towards success.
_Offering a competitive package , and a quarterly performance bonus. You will also receive access to the comprehensive benefits package including PTO, health, dental, vision insurance, & 401(k) retirement plan. _
Job Type: Full-time
Dental insurance
* Retirement plan
* 8 hour shift
Signing bonus
Ability to Relocate:
* Relocate before starting work (Required)



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