Case Manager Supervisor-Bilingual
3 weeks ago
Santa Fe Recovery Center is a leading provider of substance use disorder and mental health treatment and education services. We are looking for a full-time Case Manager Supervisor to join our team at our Santa Fe offices. This is a great opportunity to continue to advance in your career while being part of the team that is providing support to the community.
A generous PTO package (3 weeks of PTO, 7 paid holidays, 3 floating holidays, & 2 mental health days)
* Medical, Dental, and Vision insurance (90% to 100% premium covered by employer)
* ST and LT disability
* Access to our comprehensive Employee Assistance Program, providing 24/7/365 access to a licensed professional for staff and their immediate families
This position is responsible for leading and developing SFRC's Case Managers, setting best practices and informing standards of care, facilitating team meetings, planning and providing training for new hires and other team members as needed, and interviewing new Case Manager candidates. The Case Manager Supervisor works closely with SFRC's Case Manager Supervisor in Gallup and the leadership of Santa Fe's women's and children's program to collaboratively manage and develop Case Management best practices and systems across the organization. The Case Manager Supervisor adheres to all the responsibilities of the Case Manager position and works as part of the interdisciplinary team to facilitate and coordinate clients' continuum of care activities, ensuring optimum utilization of community resources, service delivery, and compliance with external agencies and referral sources requirements. The Case Manager Supervisor facilitates and prepares the clients for success in their next phase of treatment and when returning to their community and facilitates wraparound case management consistent with the CCBHC Criteria.
Assess the SDOH needs of CCBHC clients at admission and throughout services to determine collaborative goals in a person-centered care environment.
* Serve as liaison with community services to assist the client with identified goals and needs and provide services in coordination with DCO's consistent with the CCBHC model.
* Liaison with family, friends, partners, and outside resources to create a supportive environment and ensure continuity of care.
* Educate the participants on behavioral health, promoting healthy resources, and daily skills training to provide the highest quality person-centered care.
* Work closely with members of the interdisciplinary care team to address daily concerns, intervening if crisis intervention is required, and offering additional directives for care to provide the highest quality person-centered care.
* Assist participants in developing an aftercare plan so that they will feel confident upon exiting the program that they have the resources required to facilitate the continuity of care.
* Uphold participant confidentiality in accordance with company policies and procedures and local, state, and federal laws and regulations.
* Maintain case files and other required documentation according to agency policies and train Case Management staff to adhere to those standards.
* Regularly identify and maintain relationships with new employment, housing, medical, and other community resources.
* Schedule personal business and legal appointments and general case management for clients
* Administrative Supervision of Staff (approving timecards/time off requests, progressive discipline, scheduling, performance appraisal, and working with HR to recruit, hire, and train)
* Maintain reports of services and deliverables related to multiple grant initiatives fulfilling contracts including but not limited to local, state, and federal funding.
Cultural and diversity understanding and awareness
* Advanced knowledge of community and referral resources for clients' diverse needs
* Skills in documenting effective case management notes
* Proficient use of standard office equipment and systems: phone, copier, the computer including Microsoft Office Word and Outlook tools.
* Proficient in data and reporting for grant-related deliverables
* Familiarity with community resources including mental health, social, financial, educational, housing, employment, childcare, and other support that may be required.
* High School/GED required
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