Lead Medical Assistant

3 months ago


Metairie LA, United States ChenMed Full time

We’re different than most primary care providers. The Lead, Care Promoter is required to perform all duties of the Medical Assistant and also functions as the resource person to the non-licensed staff. The incumbent in this role acts as a liaison between management and staff. He/She possesses a variety of clinical and administrative skills which include: providing appropriate patient instructions per physician orders, maintaining appointment schedules receptionist, registration duties, medical history data collection, etc., to ensure smooth center operations. The Lead, Care Promoter assists in some practices with patient care providing first level counseling to staff. This is a healthcare and leadership-focused position working directly with patients and their families, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients.

Leads Care Promoters and other clinical staff, ensuring the completeness and accuracy of all tasks.

Monitors team performance, identifies any issues and provides Center leaders with feedback. Manages and monitors team member work schedules

Provides appropriate medical assistant care to patients following established standards and practices. Prepares exam rooms for patients ensuring all necessary medical tools and equipment are present and functional.

Assists physicians and clinicians in the ambulatory setting.

Liaises with medical and leadership staff to identify efficiencies in the facility’s operations.

Keeps management apprised of early personnel issues.

Assembles patient medical records prior to provider receiving the record.

Disassemble patient medical record after patient visit and inputs and post patients charges into system.

Facilitates processes and procedures related to screening of walk-in patients

Ensures proper handling, documentation and transmission of phone calls and telephone messages.

Inspects pharmacy log and inventory.

Leads, monitors and handles deliveries and invoices for medical products.

Acquires reports from hospitals and urgent care centers for incoming patients

Knowledge of ChenMed Medical products, services, standards, policies and procedures

Knowledge and understanding of all applicable laws and regulations and ChenMed’s philosophy, policies, procedures, and standards

Superior knowledge and skill in standard medical assistant intake procedures, including but not limited to: taking patient vitals and obtaining and documenting blood and other specimen samples for laboratory work

Ability to pay close attention to detail and to ensure accuracy of reports and data

Keen ability to manage multiple processes and effectively lead a team of Care Promoters and other clinical staff

Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software

Ability and willingness to travel locally, regionally and nationwide up to 20% of the time

Spoken and written fluency in English required, bilingual a plus

Graduation from a nationally accredited Medical Assistant program and MA certification from a nationally recognized association required

A minimum of 5 years Medical Assistant work experience in hospital or clinic setting required

BLS for Healthcare Providers required

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.


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