Lead Associate, Footwear PT
2 weeks ago
We count on our Lead Associate, Footwear to:
- Provide an exceptional customer service experience that is unique to Under Armour
- Bring out the best in each customer by suggesting the right footwear based on their needs
- Coach fellow teammates on footwear products and best-selling practices
- Stock, straighten and clean the store
- Assist in fulfilling omnichannel orders
- At least 18 years old
- 1-year previous retail experience
- Available to work a flexible schedule
- Comfortable with or willing to learn technology (such as computers, hand-held and mobile devices)
- Strong communication skills
- Ability to perform essential functions of the role
- Previous experience selling footwear in a retail environment
- Generous employee discount (50% off full-price items and 30% off sale items)
- Monthly bonus incentive pay eligibility
- Ability to participate in special contests with opportunity to win merchandise and other exclusive prizes
- Work-Life Assistance Program to support health, personal, family or work-related challenges
- High-energy environment, working alongside people who appreciate the power of a team
- Opportunities for professional development and advancement
- Complete omni-channel requests for athletes in line with Under Armour's policies and procedures where applicable
- Coaching and training fellow teammates on footwear technology and selling practices
- Promote core & seasonal products to athletes by incorporating knowledge into selling process
- Model the Under Armour service culture and exceed customer expectation
- Provide an athlete experience unique to Under Armour
- Aid Athletes according to UA service model, communicate brand values, and identify sales opportunities
- Familiar with UA Brand stories communicated during training sessions
- Provide feedback on store operations to the Store Leadership
- Maintain merchandising standards and support execution of floorsets
- Operate within UA policies and procedures communicating risk to Store Leadership when necessary
- Perform operational and cash processes (manual or system) in line with company guide and training
- Adhere to Under Armour's dress code and attendance policies
- Assist as needed in operations; cash desk/ticketing/merchandising/stock replenishment
- Collaborate with teammates to meet or exceed store goals
- Ability to actively listen to feedback from leadership to continue to grow as a teammate
- Basic numeracy and literacy
- Active listening & communication skills
- Fluency in local language
- Proficient in use of computers and other technology
- Ability to establish interpersonal relationships
- Collaborate in a team environment
- Ability to perform tasks in a fast-paced and deadline-oriented environment
- Limited understanding of business acumen
- Demonstrated critical thinking to solve routine problems
- Basic prioritizing & planning skills
- One year experience of working in a sports/apparel & footwear retail environment
- High School education or equivalent
- Availability to work a flexible schedule, including holidays, nights, and weekends
- Ability to handle or relocate products up to 25 lbs/12kgs
- Able to stand and move about for extended periods of time with short breaks to handle products
- Ability to freely access all areas of the store; including the selling floor, stock and register area
- Reasonable accommodations may be made to assist in performing the essential responsibilities
Nearest Secondary Market: Chicago
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