Digital Advisor

Job Type: Full-time
The Member Advisor (MA) ensures that HHCU members are consistently satisfied in the service they receive and are being offered the right products and services to meet their financial needs. The MA is responsible for advising, cross-selling, and completing transactions and general account service needs, which range from transaction and account maintenance requests, product and service inquiries, new account applications, and loan applications.
Mission and Service - Is an integral part of the Hoosier Hills Credit Union and Service Center team in living out our corporate mission; " To be better for our members by making a positive difference in their lives and the communities we serve."
* Consistently delivers outstanding service to both internal and external members that is in alignment with the Credit Union's Service Promises.
* Always acts in the best interest of the member and the Credit Union.
* Maintains the highest level of professionalism when interacting with members through friendly, informative, and helpful communications, which are key to understanding and identifying member needs, solving problems and in representing the Credit Union.
* Builds rapport by establishing credible relationships with members and prospective members through consistent high-quality service.
* Utilizes other business units as needed to assist members.
Creates business value for the membership and aligns the organization with success by constantly targeting and selecting product and service solutions that are best for the member so that their financial goals may be achieved.
* Acumen and Technical Savvy - Possesses proficiency in account maintenance, lending, banking systems, and process knowledge to ensure records accuracy, policy compliance and member satisfaction with every transaction.
* Performs teller transactions, account maintenance, opening of new accounts, and processing loans in a proficient and accurate manner within security guidelines and with few errors.
* Resolves problems or discrepancies concerning member accounts and transitions between responsibilities effectively and efficiently to meet the needs of the members.
* Underwrites consumer loans according to established policies, guidelines, and procedures to find solutions that fit member needs while minimizing risk.
* Advises and assists with budget counseling, consolidations, pay methods, and other areas relating to member's financial needs.
* Completes annual Bank Secrecy/OFAC and any related training annually as assigned by Training or Compliance Staff. Comply with all applicable BSA/AML laws, rules, regulations, policies, and business practices established by Credit Union management.
Teamwork and Collaboration - The consistent focus on team involvement and in personal growth through sharing and implementation of creative ideas that provide membership business value and enhance a positive work environment.
* Attends and supports branch events and other community outreach efforts as needed and attends to operational needs and issues as they arise.
* Strong knowledge of retail delivery products and other Credit Union products and services
* Strong and consistent sales and service performance
* Ability to gather and analyze data
* Experience preferred in cash handling and clerical office work
* Loan trained and qualified with knowledge of the fundamentals of lending, policies, and principles, preferred
Works in typical administrative setting with climate control and appropriate lighting
*