Senior Director

Schedule Full-Time
Located Remotely? Relocation? Position Type Management
Provides application development leadership for the implementation of key technology initiatives that drive Marriott International's Digital strategy in a fast-paced, mission critical environment. This role will be responsible for advancing Marriott’s Digital platform in alignment with our core business objectives and enterprise architecture principles.
Fosters innovation and manages the application development team with a focus on promoting client satisfaction. Collaborates with other technology leaders, business partners and promotes agile application development practices and processes across the enterprise. Establishes and manages continuous improvement efforts in technical project management, software engineering & testing automation to improve quality, scalability, and adoption of Marriott’s Web platform.
Undergraduate degree in Marketing, eCommerce, Engineering, related field, or equivalent
MBA or advanced degree in Digital Commerce Product management desirable
8+ years’ experience in product management, strategy, or related function; or managing technology products
8+ years Web / Mobile / Digital/ Technology experience; broader consumer landscape and web technology platforms
Direct management of complex budgets in excess of $2M
Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment, with multiple complementary groups
Strong analytical, organizational, and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results
Customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms, products, and features
Global mindset that balances global solution orientation with awareness, appreciation, and adaptability for local market & customer dynamics
Ideal candidate will have product experience leading or managing apps and technology solutions, leveraging the full Adobe stack, including Adobe Experience Manager and Target
Ideal candidate will be familiar with and have worked in a scaled agile development environment, SAFe and variants
Ideal candidate will be familiar with Adobe Analytics /Omniture and mobile analytics to support data-driven product and feature measurement, performance, and iteration
Ideal candidate will have understanding & familiarity with technologies and solutions that enable mobile & digital experiences for retail, hospitality, and/or amusement/entertainment
Ideal candidate will have international experience and proficiency in translating global solutions for local markets
Proficient with web/app/API technologies and user interface design
Demonstrated success developing products that consumers love and managing large-scale transactional digital platforms
Strong preference for candidates with experience in SQL, Omniture, A/B and multi-variate testing with deep
understanding of best practices in user experience, analytics and drivers of conversion
Demonstrated ability in product lifecycle management with deep demonstrated empathy for guest travel needs
MBA or equivalent advanced degree in Technology and/or Product management desirable
Managing Application Development Standards, Processes, and Tools
Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:
SDLC standard tools and processes for both waterfall and agile development
Estimating standard tools and processes, incorporating flexibility for small and large projects
Deployment standard tools and processes
Monitors projects for adherence to defined application development processes
Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary
Communicates important application development policy changes that affect service provider and/or Marriott operations
Highly motivated individual with a strong sense of ownership, responsibility, attention to detail and demonstrated track record in managing multiple projects/tasks concurrently in tight timelines
Managing Day-To-Day Relationships with Teams
Manages application development projects in partnership with IT teams, business partners and providers
Provides project management of business projects
Oversees effective reporting within application development team
Leads project reviews with team on application development projects
Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations
Monitors projects for alignment with defined business case process
Manages, and improves service level reporting for application development
Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
Assists with application, development and maintenance of service provider project management standards and tools
Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction
Works with application development service providers
Supports the IT organization
Provides input to IT’s business strategy and planning as needed
Supports and follows defined IT Governance decision rights, standards and practices
Emphasizes accuracy and effectiveness of estimating and planning management with team
Provides input to business/discipline and continent IT budgets
Implementing and Managing Continuous Improvement Program
Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
Works with application development service providers, IT teams, and business partners to implement continuous improvement activities
Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction
MANAGEMENT COMPETENCIES
Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
Driving for Results - Sets high standards of performance for self and/or others; Building Relationships
Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Technical Intelligence: knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the business.
Technology Life Cycle: knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines.
IT Systems: Knowledge of IT systems supporting the business including benefits, requirements, costs, justification, and operations.
IT Resources: The ability to secure and manage IT resources to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, information and resource planning) and measure project impact.
uses newly gained knowledge and skill on the job and learns through their application.
Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.
Reading Comprehension - Understands written sentences and paragraphs in work related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. 04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 28 days after the date of this posting, 04/25/2024.
Marriott International is an equal opportunity employer. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.