The Hub Application

2 weeks ago

Milwaukee WI, United States Wisconsin Community Services Full time

RECOVERY NAVIGATOR - Hub and Spoke

Position Summary: The Hub and Spoke Health Home is an innovative model serving people with significant substance use and co-occurring mental health needs. The Recovery Navigator works in collaboration with Hub and Spoke Team and is responsible for working with the individual to develop the individualized comprehensive care plan, facilitate monthly recovery monitoring/meetings, and update the care plan every 90 days. The Recovery Navigator will ensure people are receiving comprehensive and quality care from the team, spokes, and community service providers. Closely collaborate with the Lead Recovery Navigator and the WCS Hub Team (Certified Peer Specialists, Other Recovery Navigators and Wellness Coaches) to serve people referred to the program. Closely collaborate with spokes to support connection to ongoing medical and treatment services.
# This includes treatment needs, medical/dental, housing, legal, financial, benefits, food, clothes, and social needs, etc.
# Support crisis response and developing strategies to meet immediate needs. Follow all WCS Hub policies and procedures.
# Network with community providers and Spokes to develop collaborative relationships to meet the needs of the people being served by the program.
# Document all interactions, collateral contacts, and activities specific to the individual’s care and treatment in the electronic medical record within 24 hours of the contact.
# Complete all WCS Hub and Spoke Health Home training and WCS specific training.
# Adhere to WCS Policies and Procedures.
# Bachelor’s degree in Social Work, Psychology, Nursing, or Social Services from a school of social work or in a behavioral science preferred.
Working knowledge of computer applications preferred (Windows and Microsoft Word).
Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors in a manner that recognizes, affirms and values the worth of clients.
Personal Attributes: Follow agency Code of Conduct and adhere to established policies and procedures of the agency and of all funding sources including Wisconsin DHS. Maintain professional and respectful relationships with all WCS staff, adults, and families and all external funding sources and community partners involved with service provision. Show sensitivity toward cultural, ethnic, and disability needs. Must possess verbal and written communication skills, along with computer skills that include Microsoft Word, Excel, and database applications. Must have strong communication skills, be flexible, patient, compassionate and maintain confidential information. Must have the ability to work independently with a minimal amount of supervision but must be a strong team player as well. Physical Demands: May require sitting at a desk and/or computer for two or more hours at a time. Requires computer work. Travel in the community is a requirement.


Work Relationship and Scope: Reports directly to the Team Supervisor and works closely with the WCS Hub and Spoke Health Home team. Direct interaction with the people being served by the program, staff, project partners, substance use treatment providers, and Milwaukee County.
Working Conditions: Work is performed in an office and community environment. Work is performed in the community including going into homes, court, and other locations to serve adults enrolled in the WCS Hub and Spoke Health Home. Travel is required. Must be comfortable being around and/or interacting with adults who have significant substance use needs. Flexible work schedule is required to meet the needs of staff and the people being served. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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