Senior Performance Analyst

The Controller is the City’s chief financial officer. Our team includes financial, technology, analytical and other professionals who work hard to secure the City’s financial integrity and promote efficient, effective and accountable government. We hold ourselves to high standards and strive to be a model for good government. We value the diverse backgrounds, perspectives and lived experiences of our teams and clients in everything we do. We work in a collaborative and inclusive environment, promote equal opportunity, and invest in the professional development and wellbeing of our team members. You can expect to work alongside colleagues who are committed to serving the public with integrity and want to see positive impacts from their work. We are looking for smart, motivated individuals who want to make a difference and use government to play a role in solving our City’s problems, including working with departments to address long-standing and harmful disparities in our communities. For a career with purpose and professional growth, join us in the Controller’s Office.

Specific information regarding this recruitment process are listed below:

• Application Opening: August 23, 2023
• Application Deadline: September 13, 2023
• Compensation Range: $115,076 to $139,932

The City Performance Team:

Within the Controller’s Office, City Performance is made up of 38 individuals committed to public service. Our team members come from different professional backgrounds, bringing a variety of skill sets, policy area expertise, and interests to work collaboratively to improve local government.

City Performance’s goals are to:

• Support City departments in making transparent, data-driven decisions.
• Guide City departments in aligning programming with resources for greater efficiency and impact.
• Provide City departments with the tools they need to innovate, test, and learn.

We work directly with City departments across a range of subject areas, including transportation, public health, human services, homelessness, capital planning, public safety and government operations.

Our work with City departments includes a mix of data analysis and visualization, facilitation and inter-departmental collaboration, project management, process improvement, performance measurement and management, and contracting.

Examples of Our Work:

• City Survey:
• Data Academy:
• Streets and Sidewalk Standards:
• Performance Program:

View our fiscal year 2021-22 workplan and our published reports to learn more.

The Ideal Candidate:

• You are a critical thinker, and enjoy using problem-solving skills to examine problems, develop strategies and plans, and work toward solutions.
• You have a passion for government service or public policy, and/or you have a desire to learn more about the City’s structure and functions.
• You have work or educational experience in the public sector or related content areas. We welcome work experience in direct service provision or operations in addition to strategy, policy, and planning.
• You have strong communication and organizational skills.
• You are comfortable and have developed expertise in one or more of the following skill areas: process improvement, project management, statistical or data analysis, stakeholder engagement, facilitation, or contracting, etc.
• You are eager to have a lasting impact on people’s lives and City services.

Role description

Under general supervision of a Project Manager, Senior Performance Analysts work with peers, junior analysts and departmental partners across our unit’s broad portfolio of analysis, implementation and performance management projects to improve public services in San Francisco.

Since analysts work on a variety of projects, every day is different. You'll balance three to four projects at a time that might all focus on a key issue area like transportation or homelessness, or you may work on a variety of the most pressing City issues. Your tasks will have a similar variety. You'll plan and assist in facilitating in-person and virtual meetings, spend time working independently on data analysis or writing, or collaborate with a team of analysts and managers on process mapping.

Analysis, Data Visualization, and Performance Reporting

• Design data analysis plans, and gather, analyze and visualize data. Develop dashboards and presentations using spreadsheets and potentially other statistical and visualization programs (e.g., R, PowerBI, and/or ArcGIS).
• Design, implement and analyze surveys; conduct benchmarking and best practice research.
• Develop standards for measurement and analysis of key City services. Identify and track performance measures to drive departmental decision-making.

Technical Assistance and Policy Projects

• Develop subject matter expertise in areas such as homelessness, public health, transportation, etc., through research, policy analysis, stakeholder engagement, and analytical projects.
• Engage operational and management staff in service design, including using interviews and workshops to identify and design improvements to operational challenges.
• Develop scopes of work for and monitor consultant contracts to support analysis and implementation of City services.
• Analyze and improve City processes using continuous improvement methods, such as Lean Process Improvement.

Facilitation and Communication

• Promote inter-departmental collaboration, coordinate Citywide working groups and facilitate City stakeholders to study, design and confirm agreement on initiatives, programs and policies.
• Prepare and deliver reports, infographics, dashboards, and/or presentations to communicate project results to the public and City stakeholders.
• Develop and deliver training material and coach departmental staff to build technical skills.

Project and Program Management

• Help develop detailed project plans, including scope and objectives, timelines, and budgets.
• Maintain communication with project managers and clients on project progress, identify issues and problem-solve through the life of the project.
• Be a self-starter who can work independently on multiple projects within an evolving project landscape; serve as the project lead for work products.

Divisional Leadership

• May supervise and coach junior staff on a project-by-project basis, including providing on-the-job training, and evaluating staff performance on projects.
• Work collaboratively with all staff, encourage team members to challenge themselves and learn from each other, and actively contribute to team efforts.
• Recommend operational changes for City Performance and the Controller’s Office and participate in organizational development initiatives, including annual work planning, strategic planning, staff committees, etc.

All positions are in the Controller's Office only.

City Performance has a hybrid/remote weekly schedule. Staff work 3 days per week in person at our offices in City Hall and may work 2 days per week remote.

How to qualify

Training: Possession of a baccalaureate degree from an accredited college or university in business or public administration, accounting, finance, statistics, the social sciences, English, or a related field.

Experience: Two (2) years of experience performing complex policy analysis, project management, public administration, or consulting; functional understanding of local government operations.

Substitution: A master's degree in business or public administration, accounting, finance, statistics, or a related field may be substituted for one (1) year of the required experience.

What else should I know?

Selection Procedures

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Written Multiple Choice Examination (Weight 100%) Candidates will be invited to participate in a written, multiple-choice examination, designed to measure their relative knowledge, skills and abilities in job-related areas including but not limited to: Knowledge of organizational design, operations and management; Ability to conduct research and analysis and use data for design and decision-making; Ability to use computer applications; Written Communications Skill; Interpersonal Skills; and Organizational Skills.