Supervisor of Community Services

9 hours ago

Eden Prairie MN, United States PetIQ Full time $19 - $22

Our Mobile Veterinary Supervisors are responsible for many aspects of the veterinary clinics they supervise. This includes recording accurate and detailed pet records and bio notes, collaborating with the field office leadership team, reporting incidents and maintaining a great relationship with our retail partners.
 
PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.  
We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.  
 
 
Job Overview:
Collect payment, dispense and label medication, and reviews discharge paperwork with pet parents
Knowledgeable in safe restraint of pets for wellness procedures including vaccines, nail trims and microchipping
Works together with members of the office leadership team to coach, mentor, and inspire veterinary clinic assistants
Actively participates in the development of veterinary clinic assistants, monitoring processes, procedures, and pet parent interactions
Maintains a clean and sanitary work environment by disinfecting surfaces and equipment between each pet
Responsible for all aspects (outside of medical decisions) of the clinic they supervise, including recording accurate and detailed pet records and bio notes, reporting all incidents to the correct parties, and being timely in submitting any paperwork to their leadership team
Shares the responsibility of driving the van to and from clinics responsibly, loading and unloading the vans upon arrival and departure (Community Clinics)
Knowledgeable on our services and products
Proficient in making strong recommendations based on an understanding of canine and feline diseases to every pet every time based on pet’s lifestyle
Promotes a culture of safety in each clinic and lives our values while reinforcing our brand promise with pet parents, partners, and team members
Ability to execute inventory processes, including maintaining accurate product counts, and understanding expiration dates for vaccines, medication, products, and diagnostic supplies
Ability to direct the clinic flow by utilizing effective communication, organization, and time management skills
Actively engages in weekly or biweekly 1-on-1s with office leadership for continued leadership development
Provides customer service to pet parents by answering questions and assisting them through the clinic process
Achieves goals as set by their manager including dollars per pet, pets per clinic, preferred product and microchips sold
Establishes and maintains effective relationships with pet parents and partners
Other duties as assigned 
 
Minimum Qualifications:
Must be 18 years of age or older 
Valid driver’s license 
Must be able to work weekends, varied weekdays and times, occasional overnights 
Reliable transportation to and from work 
Present professional appearance and positive conduct
Punctuality and dependability are highly valued
Must be able to drive a company vehicle for long hours and in various terrain and weather conditions. - Portion of workday spent in vehicle. (VIP Petcare Community Clinics) 
Some outdoor clinic work and activities may be necessary 
Must be able to work for prolonged periods of time in the field, including 12–14-hour days
Education Requirements:
~ High School Diploma or equivalent required 

 
Preferred Qualifications:
Previous customer service sales experience
Previous leadership experience
Navigate computer hardware (iPad, Bluetooth devices and more)
Strong organizational, problem-solving, and analytical skills 
Ability to work within a team to meet team goals and objectives 
Comfort level in approaching host location’s customers to educate about our clinics 
Ability to adapt to changing priorities 
 
Physical Requirements:
Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Must be able to lift and carry up to 50 lbs.
 
 

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