Field Implementation Analyst

2 weeks ago


San Jose CA, United States Cystems Logic Inc Full time

Hi Good Morning,

Job Role: HRSD Service Analyst.

2 days a week in office)

As an HRSD Analyst, you will play a critical role supporting and maintaining the HRSD ServiceNow application during run the business (RTB) activities, as well as project support. You will be able to get vast experience within various applications in ServiceNow, but primarily be working under the HRSD (Employee Workflows) scope and applications gathering, documenting, testing, and releasing core functionality for the business teams across our Employee Experience (EX) function at Adobe, such as Payroll, Equity, Benefits, HR, Global Mobility, etc.
Assist with the design, prototype, implement, test, and deploy technical solutions within ServiceNow
Prepare as-is process documentation, to-be process documentation, and performing detailed gap analysis in partnership with HR tech and business teams
Document and refine RTB enhancements and defects
Assists HRSD Tech Team with backlog management and design workshops
Support upgrades, enhancements, testing, validation, and overall system performance
Set testing criteria, build testing scripts, perform testing, and collaborate with business units to complete testing with objective to deliver quality product
Contribute to change management and training efforts
Support release management, reviews release summaries, and release readiness documents as needed
Assist in building reports and dashboards in ServiceNow to meet business needs
ServiceNow System Admin certification (must)
HRSD Implementation certification (preferred)
Atleast 2-3 years of experience implementing HRSD ServiceNow Platform features and functionality
Bachelor's degree in Information Technology or related field, or equivalent experience.
Exceptional attention to detail and ability to ensure flawless application performance
Solid experience in gathering a documenting business requirement for ServiceNow


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