Management Analyst

2 weeks ago

Washington DC, United States One Federal Solution Full time

Duties/Responsibilities: Support OCS staff with research analysis as directed Gather, maintain and manage information from a variety of Microsoft suite tools (Access, SharePoint, etc.), proprietary systems or other sources for a variety of statistical and financial reports Analyze methodologies for efficient and effective collection of data Provide recommendations for solving problems and ways to create efficiencies and streamline processes Create, format and maintain documentation for presentation. Assist in gathering information for reporting and analyzing OCS’ communications with U.S. Citizens abroad, U.S. Embassies and Consulates, U.S. Congress and the traveling public; Utilize the Department of State guidelines to communicate information through various channels, to include oral presentations, email, SharePoint, web and webinars; and manage information flow through these same tools Perform special projects to include public service initiatives, oversight of OCS web content to include travel.state.gov, Consular Affairs Intranet, CLASSNET, and program planning Provide support in all aspects of Crisis Management including: responding to inquiries and requests for services; providing program statistics and reports; and delivery of presentations on Crises. Recommend practical solutions on financial issues Provide website management of Intranet material and manage materials to guide call center of calls for 24/7 call center Assist with analyzing and preparing reports on statistics; Provide analytical support on Project Management initiatives including: space management, strategic planning, business services and systems Assist with special projects tasked by OCS management and/or officers Create dynamic spreadsheets and Access Databases that consists of a list of cases, statistics, data, and graphs on a monthly and quarterly basis. Assist in the collect of quantitative and statistical data from the Consular Workload Statistics System (CWSS) Assist in providing updates to resource documents on the Consular Affairs website using web-editing software, coordinating with intra and inter-agency colleagues as required. Establish and maintain positive relationships with external stakeholders Assist in presentations and outreach to stakeholders, in the company of a direct hire government employee, to expand the understanding of government resources; and Follow CA provided guidance on sensitivity and discretion in handling personal/confidential information Provide after-hours support for emergency or crisis situations as identified by Consular Affairs Respond to enrollment inquiries for U.S. citizens traveling and/or living abroad; if required, contractor shall access an online enrollment system provided at a CA designated website and enter the enrollment information on behalf of the callers Triage and enter information into various databases (Excel, American Citizens Services (ACS), Consular Task Force (CTF) and other CA databases deemed appropriate Perform other duties as assigned. Effectively communicate with Department personnel, external points of contact, and the public at large regarding clarification of requests that will facilitate the production and processing of responsive material. Generate correspondence directed to requesters, internal points of contact, other federal government agencies, and foreign governments. Required Qualifications: HS Diploma required, college degree strongly preferred Three years (3) of experience working in an office environment required. Proficient in the Microsoft Suite of Office Products (i.e., Word, Power Point, Excel, SharePoint and Outlook Must be able to pull data from databases, generate reports and be familiar with pivot tables. Ability to type mistake-free final forms (letters, memorandums, cables, speeches, briefing papers, etc.), many of them destined for CA upper management, the White House, and/or Members of Congress Excellent organizational, communication, and customer service skills. About One Federal Solution One Federal Solution (OFS) is an innovative Professional Services provider with over 17 years of experience supporting Defense and Civilian agencies. OFS specializes in Business Intelligence, Acquisition and Procurement, and other Professional Services. We are pioneers, builders, thought leaders, and pride ourselves in thinking outside the box to co-create with our customers, helping them achieve excellent enterprise wide outcomes. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), OFS is committed to providing people who deliver high performance and excellence to our government partners.

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