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Goldman Sachs | Customer Experience Quality Assurance Analyst| Brownsville, Texas
2 months ago
Category : Quality Assurance
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Paid Training
Full Benefits (Medical, Dental, Vision, 401k and more)
Coordinate new hire, progression, and enhancement training
Train new and existing employees on client projects emphasizing customer confidentiality and security
Develop non-classroom communication and training materials
Assess individual participant and class performance
Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
~ Minimum if 5 hours of mandatory phone time per month
~ Must have availability to work various shifts influenced by current business needs
~90 days previous Customer Service Experience
~ Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
~ Requires solid organizational, administrative, leadership and time management skills
~ Prior training curriculum development (instructional design) experience preferred
~
