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Head of Operations Management

2 months ago


Dulles VA, United States LSG Sky Chefs Full time

We are seeking a dedicated and dynamic Operations Supervisor to lead our food department including managing a large team (team size: minimum 15). The successful candidate will be responsible for managing the day-to-day operations, ensuring that food production meets strict quality, safety, and regulatory standards. This role requires strong leadership and organizational skills to effectively coach, mentor, and motivate staff while driving operational efficiency. The ideal candidate will have a passion for continuous improvement and delivering exceptional service in a fast-paced environment.

Supervise team to ensure food is produced and assembled in accordance with FDA, USDA, HACCP and airline specification
Ensure on-time and accurate food production to meet Kitchen Ready Times
Conduct daily manpower planning and adjust as necessary to ensure efficient allocation of labor
Maintain Knife Log and ensure compliance with Knife Policy
Develop and implement operational procedures and protocols to enhance efficiency, safety, and quality control
Manage scheduling, payroll, and staffing requirements to meet operational needs while controlling labor costs
Analyze performance metrics and financial data to identify areas for improvement and implement corrective actions as necessary
Resolve customer complaints and inquiries promptly and effectively, demonstrating a commitment to customer satisfaction
Stay current with industry trends, regulations, and best practices to drive continuous improvement and innovation within the food department
Train, mentor, and motivate staff to uphold high standards of performance, professionalism, and customer service
Bachelor’s degree or equivalent knowledge required
In addition, one to three years of related work experience required
Strong knowledge of food safety standards, regulations, and best practices
Good knowledge of Microsoft Office and Windows-based computer application