SITECH Field Technician

2 weeks ago


Milwaukee WI, United States Fabick Cat Full time

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. The Field Support Technician reports directly to the SITECH Service Manager and is responsible for providing customer support through the performance of on-site installations, diagnosis, troubleshooting, service, and repair of on machine systems and technical customer training. The Field Support Technician is responsible for the professional installation and commissioning of Trimble 2D and 3D machine control systems and telematics on all machine types. The Field Support Technician is responsible for delivering quality technical assistance in a timely manner. Customer satisfaction is the key component of the Field Support Technician's success.
Primary resource in providing on machine installation, repair, and maintenance on construction. Ensures that installation and other work necessary is completed on time.
Documents and reports field activities as well as being pro-active in creating process improvements
Ensures the operational quality of the system by documenting post-installation tests
Drives revenue based upon performance of services for construction machine customers
#Two year college or vocational degree in hydraulic or mechanical engineering or equivalent.
Demonstrated ability to troubleshoot hydraulic and electrical issues on heavy equipment machines.
Familiarity with construction site operations using heavy equipment machine controlled systems is
Experience in Arc welding is necessary
Operation of heavy construction equipment a plus
Strong mechanical aptitude and understanding of machine control products
Familiarity with heavy equipment and hydraulic systems required
Ability to plan and organize work with minimal supervision
Must have a basic understanding of using a PC including Microsoft Office applications such as Outlook, Word, Excel and Power Point
Accommodations will be made if they are reasonable, do not create an undue hardship, and will enable an individual with a disability to safely perform the essential job functions. The following may be expected to be encountered: long periods of standing, periodic exposure to seasonal heat and cold, working with oils and greases, noise, shift work as needed - 1st and 2nd, working outside, stooping, bending, squatting, or working in a prone position.
Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.



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