RN Manager Care Management
4 weeks ago
When you become part of the Chapters Health Team, you'll realize it's more than a job. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Provides oversite of team members' performance, providing feedback, mentoring and education to contribute to staff's development. Works in collaboration with the team to meet the needs and expectations of the medical community, patients and families while meeting the department's key performance indicators.
Bachelor's degree in related field or an equivalent combination of education and experience
* Minimum of three (3) years of related experience including, at least, one (1) year of management experience
* Active BLS for healthcare professionals from the American Heart Association or Red Cross. Ability to manage remote staff
* Excellent written and verbal communication in English
* Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
* Mobile Driver - Valid driver's license and automobile insurance per Company policy. Ability to travel off-site to meet business needs
* Ability to manage physical demands and emotional stress of workload
* Strong goal/outcome orientation with exceptional time management skills
* Self-directed work style with ability to handle multiple priorities simultaneously with minimal supervision
Represent the Company professionally at all times through care delivered and/or services provided to all clients.
* Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
* Comply with Company policies, procedures and standard practices.
* Observe the Company's health, safety and security practices.
* Promote the Company through participation in community and professional organizations.
* Participate proactively in improving performance at the organizational, departmental and individual levels.
* Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
Management Identification. Identify with and accept the problems and responsibilities of management.
* Planning, Organizing and Controlling. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
* Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.
Ensures staff have exceptional customer service skills.
* Responsible for staff accountability including: consistency, holding employees accountable for both actions and results, following-up on expectations and documentation. Ensures that staff completes admission documentation correctly to meet regulatory and agency requirements.
* Oversees scheduling to ensure adequate staff is available to meet the needs of referral sources and to ensure staff productivity meets goals.
* Ensures staff is current in all service lines, benefits and coverages through training; provides ongoing training to ensure service level competency; regularly monitors staff for education and training opportunities.
* Prioritizes interventions that will effectively solve or prevent problems related to system operations and care delivery.
* Participates in clinical operations meetings to review key performance indicators and performance improvement plans in place for goals not met.
* Holds, at a minimum, quarterly staff meetings to review key performance indicators, quality scores and discuss organization and/or team updates. Ensures any organizational changes are communicated to staff in a timely matter.
* This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
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Care Manager II
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Care Manager II
2 weeks ago
Temple Terrace, United States Clinical Care Full timeThe Care Manager II facilitates patient care by overseeing the coordination and integration of health and care management functions to achieve a common goal. Care Managers II work alongside primary care physicians, specialists, psychologists, and social workers to optimize patients’ health and well-being, developing and implementing action plans to...
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