Director Medical Staff Office
3 weeks ago
OUAI is a rapidly growing prestige brand reflecting Founder Jen Atkin's simple philosophy - "Life is hard. Our product categories include hair care, body care, fragrances, supplements and merch. OUAI products are sold globally and can be found at key retailers including ULTA, Sephora, Target and Kohl's, as well as online at our flagship site ( and Amazon.
Our culture is driven by our brand ethos (fun, purposeful and approachable) and our 5 Culture Codes. (Our flexible trust-based culture is rooted in respect, empathy and compassion and is driven by employees who love doing great work and care deeply about the brand and each other.
We are looking for a Director of Quality to join the OUAI team This role will report to the Vice President of Operations. The Director of Quality will lead all aspects of Quality Assurance for OUAI. This position is responsible for maintaining and elevating our commitment to delivering high-quality products. In this role, the Director of Quality will foster a culture of continuous improvement, where all team members are encouraged to actively contribute.
Manage Quality systems, overseeing implementation and effective execution
Collaborate closely with Customer Service to ensure feedback systems support ongoing world-class quality
Manage Customer Complaint Log diligently documenting all Alerts, NCR's, CAPA's and summary reporting
Lead all Quality Alert investigations with urgency
Participate in Quarterly Business Review presenting Quality KPI data
Lead annual Product Specification Optimization implementing adjustments per Product Development and/or Quality feedback
Oversee Component inspection process and implement Finished Good inspection protocol
Partner with Package Engineering team to publish Component and Fill & Assembly Specifications
Conduct annual review of all Controlled Documents
Primary Quality contact for all co-manufacturers, component suppliers and 3PL's
Bachelor's degree or higher in Chemistry, Biology, or other science/business-related field preferred
Minimum 10+ years of Quality Assurance/Control experience in cosmetics, pharmaceuticals and/or food industries
Familiarity with MoCRA, ISO certifications, leading facility audits, and quality standards required to follow all necessary regulations
Domestic and International travel on an as-needed basis
Medical + Dental + Vision
~ 25+ Paid Holidays
~ Flex Fridays
~ Education reimbursement
~ Hybrid work reimbursement
~ Move Your OUAI (Exercise Reimbursement)
Immigration Sponsorship is not available for this role. OUAI does not sponsor candidates from non-immigrant visas or permanent residency expect in some areas that in OUAI's sole discretion require highly specialized backgrounds. #
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