Senior Priority Insight Engineer
Found in: Jooble US O C2 - 1 week ago
AS A SENIOR PRIORITY INSIGHT ENGINEER, YOU WILL:
- Use SQL, data analytics, pattern identification / trend analysis skills to review platform and performance metrics for customer accounts and provide efficiency recommendations
- Assist Support Account Managers by defining and articulating specific technical actions required from customers to resolve issues surfaced from data provided
- Participate in platform, system, or application performance management and analytics development using SQL, Python and multiple dashboard, reporting and platform applications
- Thoroughly understand the business impacts related to technical issues
- Assist with Account-level Escalations for Priority Support customers
- Perform periodic account reviews with the SAM to help provide an early warning into any issue(s) that may occur if action is not taken
- Create and review presentations, and has the ability to present content to customers in a clear and concise manner
- Ability to work on-site at our San Mateo, CA office.
- BA/BS in an Information Systems related field and/or equivalent years working in the software industry and/or cloud platform industry (8+ years)
- 5+ years of experience working with Amazon Web Services (AWS), Microsoft Azure (Azure), Google Cloud Platform (GCP), or a private cloud environment
- 3+ years of experience managing enterprise customer relationships in Technical Support, Technical Support or Business Operations, Escalations Management, or other Support Delivery based organizations
- 5+ years experience working with relational databases, relational database management systems (RDBMS), and data warehouses, including, but not limited to data structures, performance tuning, and an overall understanding of best practices
- 5+ years of experience writing, debugging, and optimizing SQL queries
- 5+ years of Python programming experience
- Excellent verbal, written, communication, and receptive listening skills
- The ability to present complex ideas, processes, and methodologies in a clear, concise fashion to technical, non-technical, and executive audiences
- Ability to adapt, to be flexible, and to learn quickly in a dynamic environment
- Excellent team player able to work with virtual and global cross-functional teams
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