Client Service Representative
3 weeks ago
The Customer Service Representative is committed to providing the highest quality of service to the communities, customers, and employees we serve by fulfilling our customers’ needs by offering the latest in technological advances allowing them to keep pace with the growing demands of a global economy .
Maximize customer revenue opportunities through explanation of products and services available to meet customer needs.
# Sell products and services. Provide information to customers relating to the application for, installation of, and policies and procedures relating to local and long-distance telephone, cable television and internet services.
# Administrative duties relating to local and long-distance telephone, cable television, and internet services.
# Verify customer-provided information prior to the processing of service orders. Enter service orders into the database, process service orders for installation, disconnection, and feature changes by computer.
# Assist customers by answering billing questions, determining deposits, and approving credit memos by adhering to American Broadband policies and procedures and Tariff requirements; log credit deposit information, and determine payment options for customers that have overdue accounts.
# Assist with bad debt collection, as needed.
# Provide pertinent information to technicians and main office personnel, as required.
# Assist with or coordinate special projects, as assigned.
# Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
# Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.
# Ability to work a flexible work schedule, as needed, to best serve our customers.
At a minimum, the Customer Service Representative must have a high school diploma or equivalent plus 1+ years customer service/sales experience. Basic telephony and cable television experience, inside and out, preferred.
Outdoor Climate N? This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
16-18 Hourly Wage
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