PACT Supervisor

Functional Statement
Supervisory Physician/Resident Training Site Director
VA Amarillo Health Care System
Lubbock/Childress/Dalhart Community Based Outpatient Clinics (CBOC)

General Description:
The Supervisory Physician, at the VA Amarillo Health Care System (VAAMAHCS) is responsible for leading all clinical, administrative, and educational aspects of the Primary Care operations at the assigned CBOCs: Lubbock, Clovis, Childress, and Dalhart.
The Supervisory Physician has overall responsibility for planning, evaluation and management of patient care aligned teams (PACT) and primary care physician (PCP) operations within the assigned CBOC to ensure fidelity to the PACT model, facilitate an environment of collaboration and effective care coordination for care delivered by the program and overall delivery of health care within the facility.
The Training Resident Site Director manages the Clinical Residency Programs, the Training Resident Coordinator, and the CBOC Academic Patient Centered Teams (PACT) in the Amarillo VA Health Care System .
Functions / Scope:
Administrative Responsibilities:
Exercises direct supervisory responsibility for assigned PACT Physicians/Nurse Practitioners
Grid review/validation
Approval/coordination of clinic cancellations
Approval/coordination of employee leave schedules
Responsible for PACT program operations, associated program metrics (e.g., SAIL, VHA, VISN, etc.), and ensuring full compliance with applicable (e.g., Joint Commission accreditation standards. Some of the metrics include but are not limited to:
Third next available appointment within 14 days
20 percent or more encounters as VVC, or telephone visits
Access to and demonstrated use of the Primary Care Almanac to identify high risk patients for proactive intervention
Daily attendance at team-let huddle
Completion of Secure messaging responses within 72 hours of message receipt
Ensuring that All PCPs are competent in performing basic Womens Health exams and are maintaining >86% success rate on all Womens Preventative Health metrics
Completion of all encounters within 72hrs
Completion of all medication refill requests within 72hrs
Maintain unprocessed view alerts at no more than 200 on any given day
Ensure that all clinical reminders pertaining to Healthcare Effectiveness Data and Information Set (HEDIS) measures are completed at the time of the visit (Diabetes, prevention, ischemic heart disease, tobacco, depression/EtOH/PTSD screening)
Responsible for all professional practice issues relevant to assigned PACT physicians including but not limited to development and implementation of focused professional practice evaluations/ongoing professional practice evaluations, Pay For Performance evaluations, Annual/Mid-Year reviews.
The incumbent manages the work of residents, fellows and students while embedded in various clinical programs, ensuring that work is assigned in an appropriate and systematic manner that meets the facility and the VA's guidelines/standards under the guidance of local ACOS for Education.
Other duties as assigned.
Clinical Responsibilities:
The Supervisory Physician manages a partial PACT panel and/or provide clinical coverage as patient care needs dictate. The Supervisory Physician for the CBOCs will have 50 percent administrative time and 50 percent clinical time. The performance of direct care duties within PACT is in accordance with VHA Handbook 1101.10 Patient Aligned Care Team (PACT) Handbook.
Supervision Control:
The Supervisory Physician is under the immediate supervision of the CBOC Medical Director.
Customer Service Requirements:
Incumbent works with clients and customers to assess their needs, provide information or
assistance, resolve their problems, or satisfy their expectations; knows about available
products and services; is committed to providing quality products and services.
Accountability Statement:
I have read my functional statement and understand that I am responsible for the clinical
areas as specified.