Assistant Store or Market Manager

3 weeks ago

Coralville IA, United States White House Black Market Full time

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.
The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. Performance Culture


• Analyzes sales reports and KPIs to determine the needs of the business; In partnership with Store Manager, executes in store business and sales strategies.


• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.


• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.


• Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.


• Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls.


• Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.


• Ensures visual presentation, organization, and facility maintenance are representative of the Brand.


• Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals.


• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.


• Trains, coaches and assists with locate fulfillment and selling.
Building High Performing Teams


• Motivates and inspires store team, developing a shared vision while modeling core values.


• Communicates with store teams and Store Manager to effectively lead positive change.


• Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.


• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.


• Supports, implements, and provides follow-up for all training programs, seminars, etc.


• Assesses and coaches store team on performance.


• In partnership with the SM, resolves human resources issues in a timely and effective manner.


• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.


• Ensures that store team adheres to all employment practices and policies.
This position may be found in multiple brands. Some duties may vary from brand to brand.
2+ years of retail management experience preferred


• Must be 18 years of age or older


• Proven excellent customer service skills with statistical track record in all areas of sales and leadership


• Strong leadership qualities, training and team building skills


• Knowledge of administrative aspects of store operations


• Able to communicate with customers and staff


• Ability to work a flexible work schedule, including nights, weekends, and holidays is required
Constant Walking/Standing- 67-100% of 8-hour shift


• 1-33% of 8-hour shift


• Frequent Climbing- 34%-66% of 8-hour shift
Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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