Adecco Staffing

About the role The Branch Manager is responsible for building and executing business plans designed to bring in new clients, build on existing relationships and grow the bottom line. Financially accountable for market sales plans, recruitment strategies, branch budget, Profit & Loss (P&L) management, and cost control. This role involves recruiting, training, managing, and developing top talent in their branch team and delivering top-notch customer service to candidates and clients.
What you’ll be doing Growing & Retaining Accounts:
 
Establishes a plan to grow and retain existing accounts and newly developed clients and win back lost/lapsed accounts.
Maintains high levels of customer satisfaction through regular communication and business reviews with the client and program teams, effectively working relationships with key client contacts (e.g., HR, Operations).
Serves as an escalation point for Client, Procurement, Operations, and HR Managers to discuss issues or requests involving the client program and associates
Surveys clients regarding their perception of service and identifies opportunities for further growth of existing accounts.
Works closely with sales/upper management to clearly understand the client’s business, staffing needs, culture, and program expectations.
Prepares and presents a monthly/quarterly business review to the vertical Director and/or VP.
Develops and maintains knowledge of economic trends in target industries and changes affecting local businesses.
Seeks and acts upon candidate and associate feedback to ensure continuous improvement.
On-boards new customers, including terms and conditions, risk and credit assessment, pay and bill rate negotiation and calculation, temp to perm conversion schedule, and direct hire fees.
Management:
 
Manages day-to-day colleague performance (sourcing, submittals, interviews, etc.), including coaching and development, to ensure all service levels and performance metrics are met. Proactively reviews and monitors processes/procedures and implements improvements to reduce the service cost through enhanced processes, policies, and procedures – while meeting established KPIs and SLAs.
Manages branch P&L and exercises cost control decisions.
Monitors the branch’s workers’ compensation and unemployment claims to minimize the Branch’s exposure and resulting expenses.
Ensures all federal, state, and local notices and licenses are current and posted.
Performs collection of all outstanding accounts receivable.
Facilitates monthly one-on-one meetings with all direct reports to review established KPI metrics, overall performance, and career goals, as well as facilitate regular communication with the vertical teams regarding client fulfillment requests/priorities, attrition trends, and other pertinent metrics.
job order accuracy, lost and canceled job orders, credit check compliance).
Maintains T&C renewal timelines in PROPER system of record and CSSE management.
Creates branch recruitment strategies by developing a digital presence and local relationships with recruiting resources (colleges, Work Source centers, trade schools, and grassroots).
Jumps into recruiting activities as needed.
About you A high school diploma or equivalent and 5+ years of relevant work experience. One year of supervisory / management experience with a sales or service-oriented staff.
Ability to communicate effectively and clearly in writing and orally in one-on-one and group discussions and presentations.
Ability to interact and communicate with all levels of staff and management.
Ability to manage multiple tasks, meet deadlines and handle numerous problems simultaneously.
Planning and organizing.
People Management.
Development of business opportunities.
Proficient with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.
 
You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.
 
Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. A journey to bring out the best in you We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.
 
Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. Benefit offerings for full-time employment may include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans and reimbursement and retirement programs. Available paid leave may include paid time off, parental leave and holiday pay.  
 
Equal Opportunity Employer/Veterans/Disabled