Care Advisor RN

3 weeks ago

Temple Terrace FL, United States Chapters Health System Full time

RN, Care Advisor

When you become part of the Chapters Health Team, you'll realize it's more than a job. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. The RN, Triage provides telephonic support to patients and families. Sunday OFF
Saturday 10am-10pm
Sunday 10am-10pm
Saturday OFF
Minimum of one (1) year nursing experience; hospice or hospital experience preferred
* Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
* Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred
* Intermittent Driver - Valid driver's license and automobile insurance per Company policy
* Ability to use equipment with visual and auditory mechanisms
* Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills
* Available to work shifts to accommodate extended hours of operation as scheduled
* Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations
Represent the Company professionally at all times through care delivered and/or services provided to all clients.
* Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
* Comply with Company policies, procedures and standard practices.
* Observe the Company's health, safety and security practices.
* Promote the Company through participation in community and professional organizations.
* Participate proactively in improving performance at the organizational, departmental and individual levels.
* Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
Triages after-hours phone calls and ensures that callers' needs are met efficiently using excellent customer service skills.
* Provides telephone advice and education for patient needs.
* Responsible for the timely, courteous, and effective handling of all telephone inquiries related to Chapters Health System's services. Positively promotes and clearly explains benefits of Chapters Health System's services. Clients include current and prospective patients, friends, or family members, Powers of Attorney, care providers, physicians, nursing staff, nursing homes and Assisted Living Facilities (ALFs), hospital staff, and others, as appropriate.
* Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data.
* Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR).
* Provides reassurance on the phone to patients and families. Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).
* Triage RN's who experience technical issues not caused by the company equipment or network (i.e. offsite power outage, personal internet outage) are required to report the situation to leadership immediately, and have 30 minutes to resolve the technical issue. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency.
* This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

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