Autonomous Vehicle Roadside Assistance Agent

2 weeks ago

Austin TX, United States TaskUs Full time
Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Key Responsibilities:
• Maintain TaskUs's high standard of safety, inside and outside of the vehicle
• Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment
• Be the deputy for technology by communicating courteously always with management, engineers, and the public
• Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods of time
• Capable of responding quickly to changing and potentially high-pressure environments

• Work mostly individually but also in small groups of 2-10 people
• Monitor multiple software systems with constant focus
• Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations

• Complete daily reports and document procedures and tests
• Interact with the members of the public and educate them on self-driving technology
• Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions
• Operate onboard data recording computers
• Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations
• Responsible for safely setting up driverless vehicles
• Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s)

• Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location
• Apply safety procedures to any situation involving the rescue of a self-driving car
• Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination
• Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing
• Other duties as required

Education, Licensing, and Certifications Required :
• Must be 21 years old
• High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences
• Must have and maintain a driving record that meets state AVT (Autonomous Vehicle Tester) and/or other applicable regulations and laws (where required)
• Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working

Experience :
• Minimum of 2 years of experience driving on public roads

• Proficiency with a laptop computer and GSuite apps (i.e. Gmail, Hangouts, and Driver, including Sheets and Docs)

• Proficiency with using a touchscreen smartphone

• Must be able to type at least 40 adjusted wpm.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .

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