Manager, Managed Accounts Service and Operations

3 weeks ago

Englewood CO, United States DISH Full time

Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile.

Whether coordinating high-level messaging for the C-suite, interacting with journalists to drive breaking news or launching a campaign around our latest innovation, our teams lend their voice to the future of communication.

Guide your team to uncover new opportunities, potential business risks, and drive the identified actions to optimize customer loyalty 
Coach your team through critical thinking scenarios, analytic-based problem solving, leveraging data into insights, and driving business decisions with a consulting mindset
Leverage financial modeling to develop strategic retention offers and to enhance profitability within Retention operations
Spearhead the development of Loyalty-based AI/ML initiatives to generate churn mitigation with new and creative approaches
Support team project management including all phases of opportunity identification, recommendation, implementation, and refinement
Generate and leverage a robust repertoire of cross-department partnerships to inform and implement a variety of effective retention solutions
Effectively communicate complex storylines and data-driven recommendations up to the SVP and President levels
Be an industry expert, understand competitive strategies and their impact on the Video Services business
Be able to read, review, and understand the SQL codes and Tableau reports used by your team to support reconciliation and further technical development of your team
 
Leading and supporting a team of DISH and Sling analysts, you will drive high-value initiatives that mitigate churn through operational tactics and lifecycle loyalty management. Your goal, to minimize churn and maximize customer profitability, will be pursued through data analysis, strategic recommendations presented to senior leadership, and coordinating plans into action.

Bachelor's degree (4 years) in a focus that demonstrates logical thinking. 
~2+ years managing or leading an analytic-based team
~4+ years of experience in data-driven analytics or strategy roles
~ Master’s Degree in a relevant field a plus


Experience developing analytic models and dynamic reports with SQL, Tableau, and Excel that drive business direction and insights
Strong communication and presentation skills with audiences from individual contributors to executive leadership

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan;

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