Sales Service Specialist II

3 weeks ago

Zeeland MI, United States Plascore Inc Full time

Plascore has an opening for a Sales Service Specialist II – Cleanrooms to determine and meet customer needs, and coordinate with sales representatives and internal departments to meet these needs.
Provide customer service and customer satisfaction with respect to request for quotation, order entry, expediting, shipping and documentation.
Determine the appropriate Plascore product suitable for the customer’s application.
Provide feedback to Sales and Engineering on customer product requirements
Review and verify Customers purchase order aligns to agreed upon contract details
Document customer concerns, assist with investigations and follow through.
Complete continuous improvement projects pertaining to productivity, product and job improvements
Participate in with the team in measuring sales performance and analyze trends.
Continually looks for ways to improve job efficiency and performance.
Three to five years of customer service experience.
Experience with AutoCAD 2D preferred
Problem solve situations with qualitative and quantitative data.
Permanent Resident ('Green Card').
Plascore is an established global manufacturer of honeycomb core, composite structures, and cleanrooms. Plascore's light weight, industrial strength, honeycomb technology is utilized for a multitude of applications within the aerospace, automotive and marine industries. Plascore is an employee driven organization, fueled by professional teams with dedicated years of service to manufacturing.
1,200 Sign-On Bonus - Paid in monthly increments.
$Health Insurance (Medical, Dental, Vision) with Flex Spending or Health Savings Accounts
Short-term and long-term disability coverage
Employee Assistance Program
10 weeks of paid vacation for 11th year (4 weeks of paid vacation awarded for 10 years of service + 6 weeks earned)
Paid Holidays
Educational Support
Tuition Reimbursement for job-related and certificate programs
Flex Spending Account for childcare
Annual holiday party
Security of work for an established, growing company that serves a diverse customer base.
Bi-Weekly Pay
We are an EEO employer dedicated to workforce diversity

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