Quality Care Coordinator-LPN

3 weeks ago

Puyallup WA, United States Phamily Full time

LPN Quality Care Coordinator

 
Department: Patient Services Center
Reports to: Senior Clinic Manager/Medical Director of Quality

The LPN Quality Care Coordinator serves our patients by working closely with our providers to manage patient care plans for our chronically ill patients. This position will primarily interact with patients over the phone to provide patient education, follow up on recent emergency room visits, and triage patients that have medical concerns. This position will also have some contact with patient in the clinic providing general nursing duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manages the care of patients with chronic conditions by assessing, planning, and coordinating all aspects of care in partnership with providers per Medical Director guidance.
Follows up with patient regarding recent emergency department visits.
Oversees Transition Care Management services by setting up appropriate care for patients discharging from the hospital, as well as completing the required documentation.
Performs various medical procedures (within scope of practice) and general nursing duties such as taking blood pressure, respiration, IV therapy, catheterization, and observing symptoms. 
Performs phone triage within the scope of practice for patients that have medical concerns.
Demonstrate the knowledge and skill necessary to provide care/service appropriate to the age of the patient.
Keeps coworkers and management informed and openly offers information in an effective manner. Communicates in a manner that can be understood, both in writing and orally. Demonstrates effective interpersonal skills, including diplomacy and conflict resolution, and is flexible when dealing with other people and work styles.
Utilizes time management skills to prioritize tasks based on level of importance and produce the expected volume of work without jeopardizing quality.
Treating our patients and our employees with compassionate care, always trying to do what’s best for each individual, for our patient community, and workplace as a whole.
Providing the best family medical care to our patients.
This position will work in an office environment with a moderate noise level, primarily interacting with patients over the phone and with some in-person interaction. This role will use standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines. Must be able to communicate in fluently in English when writing and speaking. 

 
Reasonable accommodations may be made to enable individual with disabilities to perform the physical requirements of this position.
This position is primarily a sedentary role and will need to communicate over the phone, use standard office equipment, file, and other clerical duties. This position will also have in-person contact with patients and provide medical care including, but not limited to IV therapy, catherization, vaccinations, medication, and other general nursing duties. Travel:
Minimal local travel to various clinics and locations in the company may be needed for this position.
Education and Experience:
1+ years experience with IV Therapy and catheterization:

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