Medical Assistant/Health Assistant

3 weeks ago

Santa Monica CA, United States Tia Full time

Role Title: Medical Assistant
Reporting to: Clinic Manager



Tuesday-Saturday (7:30am-4pm)



As one of Tia's Medical Assistants you perform routine administrative and clinical tasks to keep the clinic running smoothly. Core functions of your role will include rooming patients, collecting patient health information, messaging with patients, ensuring all rooms are properly prepared throughout the day, managing supply inventory, collecting & preparing blood and other samples, running front office operations, such as scheduling and billing, from time-to-time. You'll also receive training as a Front Desk Associate.


Phlebotomy
Review health summary with patient, ensure all the info is accurate
Act as a pack with fellow MAs, front of house staff and NPs/MDs to ensure the proper "air traffic controlling" in the clinic


Leverage providers with signals if they are running behind / clinic is backed up
Perform review of the schedule the night before, brief providers on the day + think through "air trafficking" requirements for the day

~ Review health records of next day patients every day -- ensure providers are briefed on the patients coming in
Work to capture nuances and personal needs of each patient in your time with them to help providers and all Tia care professionals better serve the patient
Communicate and document these nuances when appropriate

~ Perform phlebotomy on patients as needed


~ Uphold the clinical guidelines for Phlebotomy


~ Follow the system for Lab review as established by the Medical Director
Maintain the order and spotlessness of the clinic

As a clinic that seeks to create an environment for all women to feel safe, heard, recognized and avowed in their health, bodies and lives, we are consistently seeking providers with backgrounds that are meaningfully different from those already forming our team. You bring a diverse background, a range of care experiences in different communities or various modalities
Former positions in delivering care for women in the following situations is a plus: women for battered or abused women, decision making support for low-income women, care delivery for LGBTQ, care delivery for immigrant or migrant or english-as-a-second-language support populations
You have experience running data security protocols and have a strong understanding of HIPAA
You're willing to work nights & weekends, if needed
Tia requires that Medical Assistants complete credentialing with specified payors and that you authorize Tia to complete this credentialing through our preferred vendors.


We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.


If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us


Per New York City Pay Transparency Laws (as of Nov 1, 2022), please see below for the compensation range for a Medical Assistant:
~$Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women's healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia's "Whole Woman, Whole Life" care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women's health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger - setting a new standard of care for women everywhere.


Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. We'll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco.


We're building a world class team to reimagine women's healthcare. We're an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We're united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture.


Tia is building a culture of excellence - in people, process and product. and an insatiable growth mindset - said another way, we're energized by the possibility of invention, innovation, and iteration
# Grit & perseverance - a maker mentality that involves "rolling up your sleeves", but also deep care for oneself and for others
# Benefits (Clinic)
Comprehensive Health Coverage: Full-time employees receive medical, dental, and vision benefits, along with access to additional support for infertility services.
Financial Flexibility: Take advantage of Health Spending Account, Flexible Spending Account, and Dependent Care Spending Account options.
Emotional Well-being Support: Access Ginger+ (Headspace+) for Emotional Health Coaching and 8 Virtual Therapy Sessions for both you and eligible dependents aged 13 and above.
Retirement Planning: Participate in our 401k program (no matching currently) to secure your financial future.
Enjoy a travel stipend for team off-sites, complementing our commuter benefits program.
In addition to our existing benefits, Tia values the growth of our medical care providers and offers a Continuing Education Reimbursement program.

Furthermore, excellence reflects the "bigness" and the "boldness" of Tia's mission and vision - a world in which every woman can achieve optimal health, as defined by herself.


Said another way, Tia's mission is NOT to make healthcare incrementally better for women. Instead, we've intentionally set out to create a fundamentally new paradigm for modern women's healthcare that's truly excellent . Reaching this goal is not an overnight pursuit or a "one and done." Rather, this higher order goal is a moving target - one we have not and will not ever fully "achieve."

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