Director, Merchandise Planning

1 month ago

Manteca CA, United States Great Wolf Lodge Full time

At Great Wolf, the  Director of Food & Beverage  leads and manages all operational teams, concepts and performance aspects of food and beverage operations within a lodge. The successful candidate must quickly develop an understanding of the Great Wolf Lodge brand and establish close working relationships throughout the Lodge and organization.

A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
* Learn While You Earn : Gain access to Great Wolf University for on-the-job training, functional, and leadership training
* Prioritize Your Well-Being:  We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
* Celebrate Your Uniqueness:  Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Medical, Dental, and Vision insurance
* Health savings account
* functions, programs, systems, procedures and operational performance for food & beverage department.
Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for: revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety.
Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management.
Meet food and beverage financial objectives by forecasting requirements; Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation.
Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments
Assist all managers in establishing and achieving predetermined profit objectives and desire standards of quality food, service, cleanliness, merchandising and promotion
implementing production, productivity, quality, and customer-service standards; Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation; Implement effective control of food, beverage and labor costs among all sub departments
Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures. Guiding Purchasing Manager, Executive Chef and FOH Managers on highest standards and accuracies for: order forecasting, inventory control and on property distribution of food, beverages, supplies, equipment and disposables
Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Plan and administer a training and development program within the department, which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development
Regularly review and evaluate the degree of customer acceptance of the individual restaurants and banquet service and recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment
Maintains safe, secure, and healthy environment by establishing, following and enforcing food safety and sanitation standards and procedures; complying with all Great Wolf Lodge and local/federal written standards, policies, procedures and laws.
Ensures all operations conform to regulations of the alcoholic beverages commission
Maintain accurate and up to date operations documentation for all food and beverage service areas.
Maintain and manage Jolt/Audit FOH system and functionalities.
Ensure compliance and highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws.
Support Corporate Food & Beverage and peers with additional projects
Volunteer to support and partake in task-force/project activities that positively benefit the organization, lodges and department.

Associates Degree in Hospitality Management or similar
Minimum of 5 years of demonstrated success in a F&B operational leadership role in a multi-unit environment
Documented track record of managing and leading efficient and effective food and beverage operation, services and programs
Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth.
Demonstrated advanced knowledge of food and beverage: products, recipes, categories, programs, origins and trends.
Demonstrated advanced knowledge of food production forecasting, waste management and yield management.
Demonstrated ability to drive continuous process improvement activities and programs
Strong technology systems experience including proficiency in Point of Sales, Scheduling, Procurement and Microsoft
Demonstrated proficiency in procurement and inventory control systems and operations: methodology, configurations, functions, policies and procedures.
Demonstrated strong financial acumen including experience in: P&L Management, budgeting, forecasting, controls and financial performance optimization
Demonstrated experience in driving effective and meaningful training, people development and mentorship programs.
Bachelors Degree in Hospitality Management or similar a plus
Experience leading and managing leaders
Well versed in utilization of service automation and mobile technology.
Excellent relationship and trust building skills with ability to communicate and collaborate cross-functionally - professional image that inspires trust and confidence.
Experience with diversity, inclusion and unconscious bias culture and programs

Application Instructions   
We are hiring immediately, with relocation packages available. Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). Complete an application and a recruiter will reach out on next step. 

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