Head of Service Management

3 weeks ago


Charlotte NC, United States Murata Machinery Usa Inc Full time

Process Customer Orders received via phone, mail, email, and fax. Analyzes orders to ensure that proper part is ordered, determines warranty status of parts ordered, and whether defective parts should be returned. Using parts manuals, prints, bills of material, Murata Parts Website, and McGuider software, verifies accuracy of ordered part.
* Affixes prices to ordered part(s) based on material costs and labor hours.
* Specifies type of customer order (warranty, replacement, or spare part) and codes by line of business (forming or cutting).
* Determines whether defective parts should be returned or scrapped in field, and processes customer material returns, ensuring proper credit is given to customer.
* Enters customer order into Foxpro.
*Establishes prices for non-stock parts.
* Provides delivery and shipping information.
* CUSTOMER SERVICE FUNCTIONS*
* Ensures that parts are shipped per instructions.
* Provides parts manuals and bulletins as requested.
* Identifies errors in documentation, inventory quantity, location, or general description, and works with Inventory Planner to correct.
*Issues emergency purchase orders to designated vendors for direct shipment of customer parts orders.
* Provides information to sales and field service personnel as required.
* Communicates with Shipping/Receiving when parts order problems occur.
* TOOLS & EQUIPMENT*
Personal computer, Printer, Telephone, Fax Machine, Calculator, Microfilm Print Machine, Copier, Typewriter, Ruler or Tape Measure.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*or three to five years of processing purchasing orders experience and/or training; LANGUAGE SKILLS*
Ability to communicate effectively and professionally via telephone.
*Ability to perform basic business mathematic computations such as add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with problems involving several concrete variables in standardized situations.
*Ability to negotiate for price and services from a variety of vendors including shipping, packaging, freight forwarders, import/export brokers and trucking companies.
* Ability to seek out and understand rules and regulations pertaining to trucking, air freight, shipping, and import/export.
* Excellent understanding of good packaging design and practices to prevent damage and facilitate shipping.
* Excellent understanding of factory operations as they pertain to materials management such as shop order processes, shop floor control and inventory management.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job is primarily performed in a general office environment with a noise level that is quiet to moderate. This job will require occasional work in a factory environment with a noise level of moderate to loud.
Job Type: Full-time


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