Private Banking Branch Manager

4 weeks ago

Henderson KY, United States Field & Main Bank Full time

Banking Center Manager
Retail Department
REPORTS TO: Director of Retail Sales
Retail Staff at Respective Location
Full Time
HOURS: Regular full-time 40 hours. Saturday rotation required.
The Banking Center Manager is a Business Development and Management position responsible for building long-term relationships with existing and new customers and responsible for the day-to-day retail operations of the banking center.
Coordinates and manages retail operation functions in accordance with established systems and procedures, as well as establishing and overseeing new initiatives. Develops, mentors, motivates, coaches, and evaluates the retail staff to maximize their potential. Oversees the supervision of retail staff for the bank. Partners with the Senior Relationship Banker (SRB) and/or Relationship Banker Lead on the day-to-day operations of the banking center. Partners with the Relationship Banker Coordinator in directing the training needs of the retail staff.
Partners with Director of Retail Sales and the Marketing Officer on product development, product promotion, mystery shopping, and refining of customer service skills and expectations for retail staff.
Liaison between retail and loan operations. Consistently monitors and evaluates policies and procedures of retail operations for necessary updates and revisions.
Required: High School Graduate or the equivalent with post-secondary education (i.e. college courses or business school courses, AIB courses) or demonstrated equivalent in work experience.
Associates degree in Business related field or Retail Banking School, or AIB Graduate School of Banking.
Attend and complete Field & Main University courses.
Demonstrates ability to create processes & procedures and to lead a project and communicate results as well as carry out new policies and procedures.
Superior knowledge of computer systems and changing technology.
Minimum of 5 years experience in the Relationship Banker I, II, and III functions with a thorough knowledge of all Senior Relationship Banker functions.
Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) and must be registered/licensed with the Nationwide Mortgage Licensing System and Registry”; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledgeable in various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E. Responsible for regular training of retail staff on regulations as relates to staff roles and responsibilities.
Develops, recommends, and implements operational procedures and system utilization that supports Field & Main's long-term strategic objectives and vision.
Leads in the implementation of retail system changes to support new products and procedures and recommends changes to more efficiently and effectively support services offered.
Ability to use sound judgment & make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss or fraud.
Promotes and enhances Field & Main's culture and fosters the development and implementation of organizational vision, policies, and guidelines with retail staff.
Carries out the financial institution's client retention strategies by proactively & efficiently utilizing relationship pricing.
Lives and represents the Field & Main culture and brand.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assigns tasks and explains policies and procedures of the bank to the retail team.
Ensures that the bank's policies and procedures are followed, and that staff is aware of proper operating procedures.
Recommends hiring, discipline, promotion, transfer and termination of staff, as necessary.
Maintains reports documenting teller outages, balances, and timecards.
Conducts regular staff meetings to review problems, policies, procedures, and updates of retail activities within the bank.
Ensures that the new account goal is met and/or exceeded.
Provides a complete range of customer service, including opening new accounts, explaining available bank products and services, and gather customer information to process new and existing accounts.
Solicits consumer and mortgage loans. Informs prospective loan clients of the bank's underwriting guidelines and applicable government regulations.
Interviews consumer and mortgage loan applicants.
Completes each loan application and all pre-processing functions in a timely manner to permit the good faith estimate/adverse action to be mailed within the requested period.
Produces and grows a consumer and mortgage lending portfolio.
Promotes favorable image of the bank in business activities within the community, by participating in community activities and serve on civic boards and/or committees.
Leeds team on top 1000 deposit customers cross selling efforts.
Meets with and assists potential and existing customers and handles the details to establish new accounts, prepare loan documents, and other paperwork.
Computer Skills –
Strong working knowledge of computer functions. Ability to determine a correct course of action based on knowledge, policies, and sound judgment. Seeks out and takes responsibility for additional work assessments.
Ability to consistently make correct decisions based on sound judgment, job knowledge, job experience and job training.
Consistently demonstrates appropriate use language expected in a professional work environment. Maintains confidentially in all bank and customer related manners.
Supports, accepts, and understands management and company directives and works to help achieve individual, departmental, and company objectives and goals with positive behavior. Dependable, consistently at work and on time, follows instructions, responds to management directions, and solicits feedback to improve performance.
Ability to maintain accuracy and quality of work as quantity of work increases. Possess ability to realize urgent nature of tasks assigned.
Demonstrates accuracy and thoroughness and monitors work to ensure quality and quantity of work.
Adherence to Policies & Procedures -
Understand s the importance of adherence to bank policies in job related functions, employee, and banking issues. Maintains confidentiality of employee, customer, and bank information within and outside of the company. Maintains highest level of honesty in handling customer, employee, and bank information.
Work is performed in an open office setting; EOE/ Minorities/Women/Vets/Disabled

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