Network/Telecom Specialist- Tier I

4 weeks ago

Woodbury MN, United States ITProFound Full time

Complete Description: ***Candidate will be working onsite for the duration of the engagement. The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA’s. Skills Required: Bachelor’s degree or 3 to 5 years in Information Technology or Computer Science Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches. Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco Self-motivated, enthusiastic, and able to handle multiple support cases Strong writing skills to maintain organized documentation Customer-oriented, and capable of providing high levels of client satisfaction Collaborate and work well with others Experience with VOIP technologies is a plus Experience in a NOC environment is preferred. Strong skills in working with clients and communication Knowledge of network cabling, network classification and network topology Skill Required / Desired Amount of Experience Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches. Required 3 Years Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco Required 3 Years Strong writing skills to maintain organized documentation Required 3 Years Knowledge of network cabling, network classification and network topology Required 3 Years Experience with VOIP technologies is a plus Highly desired 3 Years Experience in a NOC environment is preferred Highly desired 3 Years

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