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Member Experience Associate
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daly city, United States AAA Northern California, Nevada & Utah Full timeWe call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA discretionary...
Member Experience Assocate
1 month ago
JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. Benefits Medical, Dental, Vision, wellness program and more
* Paid Holidays
* Tuition Reimbursement Program
Additional Details: Competitive hourly base + commissions.
*At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
*Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
* Auto Travel
* Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence
* Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.
* Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; 1-3 years of work experience with a preference for sales or customer service-focused positions including work in sales, hospitality, insurance, retail, service industry, call centers, or fast paced office environments
* Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
* Teamwork - Develop quality relationships with peers, leaders and internal partners; This is primarily an office job. Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.
* May travel by car, plane or other form of transportation to attend business meetings or conferences.
* Must be flexible with work shifts. Must be able to work Saturdays.
#95 hourly. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.
