Patient Services Manager

3 weeks ago

Cincinnati OH, United States HHS Culinary and Nutrition Solutions, LLC Full time

Patient Services Manager position, Food Service Healthcare Bench Position Salary $60,000.00 Patient Services Manager Be an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Lead a goal-oriented patient ambassador team to create an environment that is effective and productive, and that takes pride in delivering quality service every time. Responsibilities Provide leadership that supports a team environment that fosters morale, passion, quality, and respect Lead and manage team member recruiting, training, development Perform daily inspections and assessments and coach and counsel team members Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment Take action and provide excellent customer service to correct any issues that occur Implement, manage, and maintain the patient ambassador program for high-quality service Collaborate with department, facility, and company leadership to achieve goals Skills Interpersonal Skills: Ability to interact with individuals of all backgrounds Communication: Effective written, spoken, and non-verbal communication Customer Service: Service-oriented mentality with a focus on exceeding expectations Professionalism: Maintain a positive and professional demeanor Proactivity: Self-motivated with the ability to effectively prioritize projects and needs Team Player: Willingness to provide support where needed to achieve outcomes Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment Requirements Experience managing a team and in customer service Computer experience with word processing, spreadsheets, and various software Must be willing to relocate for promotion opportunities Not Required but a Big Plus Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred What We Offer Paid time off (vacation and sick) Medical, dental, and vision insurance 401(k) with employer match Employee assistance program (EAP) Employee resource groups (ERGs) Career development and ongoing training Important to Know Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place. Veterans and candidates with military experience are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. Who is HHS HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow. App-CNS

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