Backup Administrator

2 weeks ago

Ellicott City MD, United States TEKsystems Careers Full time

*Description:* Our customer is looking for a Backup Admin/Engineer to join their team of 4 others to help with ongoing support of their customers. They currently support 12 customers and have opened this role due to ongoing workload increase. This person is going to be responsible for handling tickets on a daily basis via Autotask and completing them from open to close. Documentation and communication are going to be critical in this role as this person is going to be working with external customers throughout the day and representing the organization in a professional manner. The ideal candidate is going to be signing into different customer environments through different methodologies so we are looking for someone who has an idea of general navigation through technologies such as Citrix, VPN, Horizon VDI, etc. They Don’t’ need to be experts but this person should know the basics of how things work. IE: if I say SQL server – don’t need to know how to execute commands just understand what it is. There will be some on call work involved in the role once this person converts to a full time employee. This will primarily reactionary, ticket-based work, customer has issue w/back up overnight. The team overnight will create ticket, this person will take ownership, work to completion, take additional tickets throughout day. *Skills:* Backup, Technical support, windows, Storage, Vmware, Emc, Netbackup, Cloud *Top Skills Details:* Backup,Technical support,windows *Additional Skills & Qualifications:* This position is primarily remote. They will expect this person to come on site for a lunch or training here and there. As long as they are not paying for airfare, they are flexible. *Experience Level:* Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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