Primary Care Family Medicine Medical Director

2 weeks ago

Portsmouth VA, United States ChenMed Full time

We’re different than most primary care providers. The Center Clinical Manager is a leadership role responsible for ensuring that the VIP experience is optimized through our clinical care operations by ensuring efficient center operations including, quality, compliance, human resources, patient experience, and clinical standards of care. The incumbent in this role oversees the hiring, performance management, training, and day-to-day functions of center employees, including but not limited to: Care Promoters, Pharmacy/Medication Techs and X-ray Techs. He/She collaborates with Director, Center/Exec Director, Center/COM to design and implement business strategies that help the center meet/exceed organizational goals. The Center Clinical Manager demonstrates thorough knowledge and proficiency in business strategies, clinical protocols, and leadership to ensure the center’s successful operation. Overseas and leads the clinical teams to ensures VIP service to the center’s patients, family members.
In partnership with Dyad leaders, manages the center’s clinical operations to ensure organizational objectives relative to SSP metrics, growth and strategy, membership goals are regularly met and/or exceeded.
Ensures, monitors, and tracks that key performance targets are met, including but not limited to: SSP metrics, wait times, care team integrity/care promoter engagement and turnover.
Leads great quality selection, hiring and on-going training and education for Care Promoters and Pharmacy/Medication Technicians. Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach, monitor and manage Care Promoter and back-office care team performance; Ensures proper back-office staffing scheduling, approves staff timesheets, plans for and manages staffing shortages, performs direct care duties as/when needed.
Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards of ChenMed.
Analyzes data to provide and provides insights which lead to process and performance improvements.
Act as a liaison between patients, their families and additional care staff
Manages medical and administrative equipment inventory. Ensures availability and proper preventative maintenance of emergency equipment. and evaluating new equipment.
Manages medical supply inventories to guarantee optimum levels are readily available.
Completes all required training to dispense medications from medication room.
Superb knowledge and understanding of general clinical operations functions, practices, techniques, processes and procedures
Strong knowledge of medical products, services, standards, policies and procedures
Able to effectively coach, mentor, inspire and encourage top performance
Ability to effectively collaborate and influence team members, including physicians, nurses/case managers, front office staff and leaders, center directors and market/region/division leaders
Ability to efficiently multi-task, seamlessly shift priorities and manage multiple projects in tandem. Ability to be and remain calm and flexible in busy or stressful situations
Detail-oriented to ensure accuracy of patient care, staff scheduling and other pertinent duties
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
Ability and willingness to travel locally, regionally and nationwide up to 10% of the time.
Spoken and written fluency in English; Bilingual a plus (Spanish/Creole)
BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred
Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required
in a medical clinic, hospital or similarly regulated environment strongly preferred
IV Therapy certification for LPNs where required by State Board of Nursing
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

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