General Manager

4 weeks ago

Minneapolis MN, United States McDonald’s Full time

General Manager (Full- Time)

The General Manager Position contributes to McDonalds

success by leading a team of crew to create and maintain the McDonalds

Experience for our customers and crew. The store manager is required to exercise

discretion regularly and customarily in managing the overall operation of the store.

A majority of time is spent supervising and directing the workforce, making

staffing decisions (i.e., hiring, training, evaluating, disciplining,

discharging, staffing and scheduling), ensuring customer satisfaction and

product quality, managing the store’s financial performance, and managing

safety and security within the store. The incumbent is responsible for modeling

and acting in accordance with JADT Food Group LLC guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include

but are not limited to the following:

Leadership

·Setting goals for the work group, developing organizational capability, and modeling how we work together:

·Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions

thereafter to keep store operating to standard and to set a positive example

for the store team.

·Displays a customer comes first attitude by training and holding the crew accountable for delivering legendary

customer service.

·Drives the implementation of company programs by developing action plans and directly motivating and instructing the

store team to implement them to meet operational and organizational objectives.

·Manages with integrity, honesty and knowledge that promote the culture and values of JADT food Group LLC

·Plans, identifies, communicates, and

delegates appropriate responsibilities and practices to store crew to ensure

smooth flow of operations.

·Provides coaching and direction to the store team to act and to achieve operational goals. Constantly reviews

store environment and key business indicators to identify problems, concerns,

and opportunities for improvement to provide coaching and direction to the

store team to achieve operational goals.

Planning and Execution

Developing strategic and operational plans for the

work group, managing execution, and measuring results:

·Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and

maintain store operational requirements.

· Utilizes existing tools to identify and prioritize communications and regularly uses

discretion to filter communications to the store team. Communicates clearly, concisely,

and accurately to ensure effective store operations.

· Ensures adherence to applicable wage and hour laws for nonexempt crew and minors.

·Solicits customer feedback to understand customer needs and the needs of the local community.

·Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Labor

Scheduling, RDM Development, cash management and inventory management.

·Uses discretion in accessing external resources to support store operations and to execute initiatives. Resources

include Human Resources, FRED, @MCD and others.

· Utilizes management information tools and analyzes financial reports to identify and

address trends and issues in store performance.

Development & Team Building

Providing crew with coaching, feedback, and developmental opportunities and building effective

teams:

·Actively manages store crew by regularly conducting performance assessments, providing feedback, and setting

challenging goals to improve partner performance. Manages ongoing crew

performance using performance management tools to support organizational

objectives.

·Challenges and inspires crew to achieve business results.

·Develops and maintains positive relationships with crew in the organization by understanding and addressing individual motivation, needs and concerns.

·Ensures crew adhere to legal and operational compliance requirements.

·Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as

well as by finding new, creative, and effective methods of recognition.

·Utilizes and demonstrates effective management principles and practices to create and maintain a successful store

team resulting in an environment where the crew are valued and respected.

Required Knowledge, Skills, and Abilities

·Demonstrated experience at building community relationships

·Ability to communicate clearly and concisely, both orally and in writing

·Ability to manage store operations independently

·Ability to manage effectively in a fast-paced environment

·Ability to manage multiple situations simultaneously

·Ability to manage resources to ensure that established service levels are always achieved

·Interpersonal skills

·Knowledge of customer service techniques

·Knowledge of supervisory practices and procedures

·Organization and planning skills

·Strong operational skills in a customer-service environment

·Strong problem-solving skills

·Team-building skills

·Strong leadership skills, with the ability to coach and mentor others

·Ability to plan and prioritize workload

·Ability to handle confidential and sensitive information

Core Competencies

Puts the customer first

Has a relentless focus on the customer. Understands

what the customer wants and how to best deliver the experience. Works well with

others Listens and communicates well with others within and outside of

McDonalds. Creates a team environment that is positive and productive.

Leads courageously

Takes personal responsibility to do the right thing

and persists in times of challenge or uncertainty. Adapts quickly to change and

makes timely, thoughtful decisions.

Develops continuously

Continuously seek opportunities to improve self and

others. Leads with trust, honesty, and commitment to hire, coach and develop

partners to achieve their potential.

Achieves results

Understands what drives overall business success and is accountable to prioritize and

deliver quality results. Demonstrates knowledge of core products and processes

to get results. Anticipates obstacles and takes action to prevent or minimize

their impact.

Benefits Offered :

A Generous Paid Time off Plan

Medical, Dental , Vision, + more

401 K

Tuition Assistance

Free Meals

….. and more

#J-18808-Ljbffr

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