Care Operations Manager H/F

4 weeks ago

Jackson TN, United States Gateway Services Inc Full time

ABOUT GATEWAY SERVICES INC.:
Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.
Care Center Manager
Work Hours: Full-Time
The Care Center Manager is responsible for day-to-day decision making and team leadership pertaining to all aspects of operations. Care Center Manager will also oversee the deployment of corporate strategic plans within the site’s operations. This role will oversee the effective and efficient operation of all site processes in support of the organization’s targets for productivity, quality, customer service, revenue, and profitability growth.
Oversee all day to day operations at the facility
Ensure all activities are performed safely and that the facility is maintained in a compliant state
“Act like an owner” – demonstrate a strong business acumen when dealing with fellow employees, suppliers and customers
Utilize Key Performance Indicators to set objectives and drive facility performance
Analyze daily and weekly demand signals (intake) and manage on-time fulfilment of orders
Coordinate labor requirements against demand (short term and medium term)
Understand equipment capabilities required to fulfill demand
Coordinate tools operating supplies, packaging materials and products required to fulfill demand
Manage completion of orders from intake to delivery to ensure on-time delivery of orders
Maintain dashboards in PeT (our central order tracking and fulfillment software)
work with client care, clinics and other departments to drive resolution
Manage inventory levels of product and supplies and coordinate re-ordering as required
Manage all aspects of the local workforce
Work in conjunction with HR on all hiring, terminations, and performance management
Coordinate and/or conduct training for all new and existing staff
Verify timecards to ensure accurate biweekly payroll; manage employee expenses
Drive continuous improvement and ensure facility is well maintained
Ensure equipment preventative maintenance schedules are adhered to
Participate in routine audit and continuous improvement activities
Manage implementation of special projects (new products, services or equipment related)
Deploy policies, standards and procedures
Audit the facility to identify and close gaps versus Gateway’s standards
Maintain facility in “tour ready” condition at all times.
Perform all operations and customer service duties including, but not limited to: loading and unloading crematoriums, processing cremains, packaging, quality control and servicing a route as a driver/customer service representative
Manage all local customer relations and interactions (intake, viewing and visitations, emergency pick-ups etc.)
Engage with Sales team on local clinic retention and adoption initiatives or other clinic-facing sales activities
Quality Orientation
Planning and Organizing
3-5 years previous supervisory experience in an industrial or service environment with proven leadership abilities
Demonstrated leadership skills, with a strong focus on operations and business processes
Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets
Demonstrated ability to plan, prioritize and execute activities and projects
An office setting, working at a desk using phones and computers
Overtime and weekend work may be available during busier times
3 national medical plans that pay 100% after the members’ deductible and copays
2 national dental plans that cover many services at no cost to the plan members
Company paid Life/ AD&D, STD and LTD for all full-time employees
Tax savings account: HSA, Health and Dependent Care FSAs
401(k) Retirement plan
Employee Assistance Program
Paid Holidays & Time Off
A Sense of Community
Great Hearts & Minds Scholarship Program
Gateway Tuition Reimbursement Program
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.

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