Field Housing Navigator-Southeast Region of Michigan

At UnitedHealthcare, our focus is on helping people live healthier lives. As we work to better serve all populations, we have identified a need to look beyond the traditional path of member services. Our mission is to transform the UnitedHealthcare Community & State business by expanding from Medicaid into the balance of government assistance programs for the low income population. Our commitment to innovation has led us to even more new ideas and an interest in better understanding how we can work in communities to help drive real change.

This position is an exciting addition to UnitedHealthcare. It is focused on helping the organization connect the individuals it serves as well as members of the community with safe, affordable housing as well as assisting with meeting the needs of the disadvantaged population that we serve. You will use your business skills to assist in creating, controlling and improving the business and clinical processes to make these connections. You will solve complex problems as you serve as a resource to the clinical and network teams for the health plan. You will develop new processes, lead project implementation, diagnose process improvement opportunities and develop solutions – working both internally and externally to build strong relationships. You will have the opportunity to then assess these programs, through reporting, analysis, and audits, to support continuous quality improvement. You'll be in the driver's seat on vital projects that have strategic importance to our mission of helping people live healthier lives. Join us to start  Caring. Connecting. Growing together.  

This position is accountable for developing and implementing a community-based housing navigation and social determinants of health program, designed to connect low income or Medicaid beneficiaries with appropriate affordable housing units, resources and support services to successfully maintain residency.

This is a home-based office position with field responsibilities up to 50% of the time, pending on business needs.

If you are located in Southeast Region of Michigan, you will have the flexibility to telecommute* as you take on some tough challenges. Per the business needs this position may require travelling outside of the Southeast region.

  Primary Responsibilities :

• Conduct screening interviews, complete intake documentation and coordinate the location of appropriate housing units and / or supportive services
• This work includes implementing processes to manage the intake and referral of individuals experiencing a housing issue
• Collaborating with national UnitedHealthcare teams to develop a community based or regionalized housing coordination strategy
•   Assist in the management of a program to better connect members and low income individuals with appropriate housing and housing support services including developing a plan of intervention that addresses the needs for affordable housing including housing assessments and crisis intervention and continuity of care coordination
•   Initiation and development of relationships with housing-focused community organizations, landlords, affordable housing developers and other housing service providers to identify new and existing opportunities for accessing resources
•   Engagement with individual member cases to identify appropriate housing (such as subsidized housing, Section 8, affordable and market rate housing) or housing support services (such as rental assistance, financial counseling, foreclosure mitigation, etc.) to place or maintain affordable / appropriate housing
• This includes the identification of need and dissemination of referral materials
•   Collaboration with state agencies, community organizations and other social service agencies to promote and grow housing opportunities within the region and / or state
• Coordinate with other social determinant of health coordinators (e.g. employment, transportation, financial services, etc.) to facilitate access to support services to sponsor successful tenancy and whole person coordination

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s Degree in Business, Health Administration, Public Policy, Social Work, or a related field OR Associate Degree with 2+ years of experience in housing agencies, housing policy, local housing organizations, public housing authorities, housing subsidies/vouchers, and other low-income housing support programs
• 2+ years of experience with housing agencies, housing policy, local housing organizations, public housing authorities, housing subsidies/vouchers, and other low-income housing support programs, specifically in Michigan
• Intermediate level of experience with project/program management, including action planning, timelines, and business requirement definition
• Intermediate level of proficiency in PowerPoint
• Demonstrated resiliency and tenacity in driving solutions for low-income individuals seeking supportive services, including conflict management, influencing without authority, and problem-solving beyond prescriptive solutions
• Demonstrated ability to network, build connections, and develop strong relationships in the community
• Strong understanding of low-income and/or Medicaid populations with complex needs, including individuals experiencing chronic homelessness and behavioral health conditions
• Strong leadership skills with the ability to work independently and with minimal direction
• Strong communication and presentation skills
• Sensitivity to individual needs and a strong person-centered orientation
• Ability to work in a complex matrix environment, influencing others through communication and organizational skills

Preferred Qualifications:

• Housing or Affordable housing experience
• Understanding of Medicaid and Medicare programs, as well as managed care
• Bilingual
• Healthcare experience

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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