![Cash App](https://media.trabajo.org/img/noimg.jpg)
Senior Product Manager, Support Product
4 weeks ago
Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. Check out our locations, benefits, and more at cash.app/careers. Job Description Cash App’s top strategic business priority is trust. Building deep trust with our customers allows us to deepen our financial relationship with them, introduce them to new products, increase our share of wallet for each service, and expand our customer base. We want customer support to be a key reason why people trust Cash App with their money. We want to build lasting trust with customers by making it easier to get help that resolves their issues. As a Product Manager for Support Product, you will be responsible for leading a cross-functional product team to advance that mission. You Will:- Define the strategy, roadmap, and prioritization for a cross-functional product team within Support Product
- Coordinate a dedicated product team of Designer, Client Engineers, Server Engineers, and a Data Scientist, to continuously and successfully deliver on the strategy and roadmap
- Deeply understand the needs of customers and support agents and act as their voice through planning, design and execution
- Set the pace for the team by effectively driving clarity and alignment through excellent communication and product documentation
- See the future of support in vivid color and keep the team’s ambition high along the journey
- 5+ years of product management or equivalent experience
- Shown high agency and attention to detail driving a product team forward daily
- Defined and owned a roadmap without much guidance
- Displayed strong customer empathy and experience shaping product direction and execution based on customer needs
- Resilience and experience driving cross-functional product initiatives in a successful way
- A hunger to tackle complicated and impactful product & business problems
- Appreciation for product design and the customer experience
- Strong strategic thinking, problem solving, and logical structuring abilities
- Comfort with ambiguity; the ability to independently lay out and test clear hypotheses, and solve problems without well-defined direction
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
- Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution. #J-18808-Ljbffr
-
Senior Product Manager, Marketplace
4 weeks ago
San Bruno, CA, United States The Product Folks Full timeFifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it....
-
Chief Product Officer Summit
4 weeks ago
San Francisco, CA, United States Product-Led Alliance Full time"The summit is a chance to dedicate time to learning from my peers as well as presenters who are experts in their field, and to connect with other product leaders." Michelle Monaco, VP of Product, Truepill We bring together senior product leaders and create a unique networking and peer learning opportunity. Learn how CPOs are successfully scaling...
-
Senior Product Manager, Marketplace
1 month ago
San Bruno, United States The Product Folks Full timeFifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a...
-
Product Manager
4 weeks ago
San Jose, United States The Product Folks Full timeZoom introduces Zoom Docs, an expanded platform for next-generation flexible collaboration. We are looking for a Product Manager who will be working on Zoom Docs. This is a central role on a new product to explore green field opportunities, building exciting new features to establish Zoom's presence as a leader in document authoring and collaboration...
-
Product Manager
1 week ago
San Jose, United States The Product Folks Full timeZoom introduces Zoom Docs, an expanded platform for next-generation flexible collaboration. We are looking for a Product Manager who will be working on Zoom Docs. This is a central role on a new product to explore green field opportunities, building exciting new features to establish Zoom's presence as a leader in document authoring and collaboration...
-
Principal Product Manager, ML Platform
4 weeks ago
San Francisco, United States The Product Folks Full timeAdobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is...
-
Product Sampler
2 months ago
San Jose, United States Product Connections Full timeJob Posting: OverviewSupplemental Income – Paid WeeklyPart Time - Flexible ScheduleFun Work EnvironmentCareer Growth AvailableEquipment Reimbursement Per EventPaid Training and DevelopmentThis position is responsible for serving food or alcohol samples for retailers inside of the physical store. You must be able to work independently to build relationships...
-
Senior Product Manager
2 months ago
San Francisco, CA, United States Bayone Full timeTitle: Senior Product Manager Location: Remote Duration: 6-12 Month/Contract Description: Our client is looking for a Senior Product Manager to deliver the most innovative Account Security experience in Beauty across Digital, Stores, and Partners. Key requirements: - Executive stakeholder management across multiple domains (Loyalty, Client...
-
Senior Product Manager
4 weeks ago
San Francisco, CA, United States SimplyInsured Full timeAbout SimplyInsured SimplyInsured is on a mission to eliminate the fear from purchasing and navigating health insurance in the United States. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and families. With more than 10,000 customers and major partnerships with Intuit...
-
Remote Senior Product Manager
2 months ago
San Francisco, CA, United States Brightidea Full timeSenior Platform Product Manager The Product Team is a central part of the Brightidea organization, responsible for expressing the vision of the company through the platform. We are a team of collaborative, respectful, thoughtful, creative, and incredibly driven people. We are all passionate about building a high-quality product that creates value for...
-
Senior Product Manager
2 months ago
San Francisco, CA, United States Legionfarm Full time[Full Time] Senior Product Manager at Legionfarm (United States) | BEAMSTART Jobs Senior Product Manager Legionfarm United States Date Posted 25 Aug, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available...
-
Product Marketing Senior Manager/Manager
4 weeks ago
San Francisco, CA, United States Replo Full timeFull Time] ???? Senior Product Manager at Replo (United States) | BEAMSTART Jobs ???? Senior Product Manager Full Time Remote Work Stock Options I heard you’d like to apply for our Senior Product Manager role. We don’t have recruiters, so your application goes directly to our team ????. Collaborate with our engineering team throughout the...
-
Senior Product Manager- Walmart +
4 weeks ago
San Francisco, CA, United States WorkRamp Full timeFull Time] Senior Product Manager at WorkRamp (United States) | BEAMSTART Jobs Senior Product Manager Full Time Remote Work Stock Options WorkRamp is the All-in-One Platform that powers learning as a growth engine for today’s top organizations. Our mission is to reshape the corporate learning category by helping our customers tie learning to...
-
Senior Product Manager
4 weeks ago
San Francisco, CA, United States Tigera Inc Full timeTigera provides secure networking and comprehensive protection for containers and Kubernetes. Tigera's Calico Cloud is the industry's only container security platform with built-in network security to prevent, detect, and mitigate security breaches. Calico Enterprise provides high-availability networking and simplified network security for...
-
Senior Product Manager
4 weeks ago
San Francisco, CA, United States Tigera Full timeTigera provides active, zero-trust based security for cloud-native applications running on containers and Kubernetes. Its Cloud-Native Application Protection Platform (CNAPP) prevents, detects, troubleshoots, and automatically mitigates exposure risks of security issues in build, deploy, and runtime stages. Tigera is the creator and maintainer of Calico...
-
Senior Product Manager- Walmart +
2 months ago
San Francisco, CA, United States Bayone Full timeTitle: Senior Product Manager Location: Remote Duration: 6-12 Month/Contract Our client is looking for a Senior Product Manager to deliver the most innovative Account Security experience in Beauty across Digital, Stores, and Partners. Executive stakeholder management across multiple domains (Loyalty, Client Experience, Customer Service,...
-
Product Manager/Senior Product Manager
4 days ago
San Francisco, California, United States LiveRamp Full timeLiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers...
-
AdTech Senior Product Manager
2 months ago
San Francisco, CA, United States Jampp Full timeWhy Us Every day, Jampp helps top mobile companies accelerate their business growth. You'll be responsible for defining the products that enable Jampp and our customers to shape the future of the app economy. We are using tech and machine learning to level the playing field and connect mobile companies and their users. Product At Jampp The Product...
-
Senior Product Manager
2 months ago
San Francisco, CA, United States SINAI Full time[Full Time] Senior Product Manager at SINAI (United States) | BEAMSTART Jobs Senior Product Manager SINAI United States Date Posted 26 Jun, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available About...
-
Remote Product Marketing Senior Manager
2 months ago
San Francisco, CA, United States Okteto Full timeFull Time] Senior Product Marketing Manager at Okteto (United States) | BEAMSTART Jobs Senior Product Marketing Manager Full Time Remote Work Stock Options We are looking for a Product Marketing Manager to help us educate users on how to get the most out of Okteto and to improve our processes. You will be the first product marketing hire and will...