Commerce Solution Architect

2 weeks ago

New York NY, United States VTEX Full time

Who you are:

  • You have experience in the eCommerce industry;

  • You have analytical and logical thinking to design simple solutions to complex problems;

  • You have systemic thinking to solve simple solutions to complex problems;

  • You have ease of learning and adaptation: we have the ability to change fast;

  • You have the urge to question and discover alternatives to pre-existing paradigms;

  • You have experience in Google Analytics (or similar) and e-commerce KPIs (conversion rate, CAC, etc.); *preferred but not required

  • You have knowledge of SEO

Job Requirements:

  • Has a solid experience in various areas around E-Commerce - at least 2 years of experience as E-commerce Manager;

  • Experienced in solving business problems and quickly picking up new tools or skills;

  • Design solutions that are simple, elegant, and scalable;

  • Deliver projects on time, with expected GMV results and within budget;

  • Build trust with the clients to become a trusted advisor (eliminate/reduce escalation process);

  • Improve the Net Promoter Score of VTEX clients across US clients;

  • Prioritize replying to customers' as fast as possible;

  • Guide business planning and digital strategy workshops;

  • Strong interest for a multicultural environment;

  • Ability to prepare and deliver presentations to large audiences;

  • Ability of interpersonal communication;

  • Ability to work multi functionally with colleagues and managers, internally and externally;

  • Ability to translate complexity into action plans and communications;

  • Ability to work independently and collaboratively;

  • Strong ability to organize tasks and time;

  • Entrepreneurship and responsibility

What the company should expect from you:

  • Guide clients: I guide our clients by bringing technical and business knowledge together to guarantee the success of the KPIs and goals of the project.

  • Promotes engagement with VTEX products and services: I keep myself up-to-date on VTEX business cases and the platform’s evolution, promoting a service experience that empowers clients to use VTEX products to their fullest potential.

  • Solution documentation: I am responsible for the default documentation delivery to the client.

  • Solution architecture: I am accountable for a well-designed, scalable and sustainable architecture, guaranteeing the velocity and sales performance of our clients’ stores.

  • Client’s vision: I gather customer-side feedback as insights for the product evolution.

  • Project visibility: I guarantee visibility to all stakeholders by keeping Salesforce updated with documentation, project status and stages.

  • Education: I scale VTEX's knowledge exchange by documenting sales strategies, negotiation, proposal and presentation best practices and authority building.

  • Main KPI’s: These are the important metrics that needs to be pursued by the Solution Architect: PS Gross Margin, Time to market, NPS, Target go-live (deadline) vs actual, SI involvement vs VTEX, expected GMV on initial months after the project

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