RN Nursing Supervisor

3 months ago

Albany NY, United States Albany Medical Center Full time

Department/Unit:
HBD - Pediatric Neurology

Work Shift:
Pediatric Neurology Outpatient Practice
This Nurse Supervisor provides day to day coordination of the clinical activity within the department to ensure smooth operation of the practice including adequate and appropriate staff coverage, maintenance of clinical standards, and a safe physical environment of care. Works collaboratively with physicians and administrative staff to provide continuity of care and access care in the clinical care setting. Assures regulatory compliance, provides education to staff, patients, and families and acts as a liaison between clinical and administrative staff. maintaining an efficient, cohesive and productive work team within the Department and to help the practice achieve the institutional mission of high-quality provision of care for patients.

Responsible for patient flow through clinic and all point-of-care testing
Reviews processes and procedures to ensure optimal clinic workflow and capturing of charges.
Develops and motivates staff to work effectively and within their licensure.
Fosters a strong, collaborative relationship with the Practice Coordinator.
Protects confidentiality of all patient and staff-related concerns.
Associate’s degree in Nursing is required, BSN is preferred.
Minimum of 3 years of nursing experience is required, preferably in a charge or supervisory role.


Actively participates in performance and quality improvement activities and works toward enhancing customer/patient satisfaction. Initiates open communication, conveys positive intent, offers assistance.
Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating and responding to unique, spiritual, personal and cultural backgrounds of patients, families and colleagues.

Investigates and addresses patient complaints with support of Practice Coordinator and Nurse Manager
Train and monitors staff on proper policies and clinical management to ensure the highest level of patient satisfaction and quality of care possible.
Monitors site workflow to ensure optimal efficiency and makes appropriate adjustments or provides support/ training when necessary.

Operations
Monitors staff performance through consistent measurement. Recommends opportunity for improvement, initiates training and or corrective actions, focuses on improvement of staff abilities.
Directly supervises all clinical support staff by being physically present intermittently at the site during business hours and to be reachable to address staff questions or emergencies after hours and on weekends.
Coordinates daily workflow of clinical staff, delegates daily tasks to appropriate clinical staff and ensures completion of these tasks.
Ensures staff is knowledgeable about institutional resources, policies, and procedures and be able to share and communicate this information effectively.
Maintains effective communication with staff in a timely and effective manner by coordinating, facilitating, and documenting staff meetings with clinical staff.
Ensures that medical equipment functions properly and understands the process to manage failure as needs arise. Works with the division physicians, administrative staff and nurse manager to ensure compliance with The Joint Commission and any other governing regulatory authority.
Participates in Environment of Care Surveys with Practice Manager.
Orders and stocks supplies and medications as needed for clinical areas. Maintains inventory records to ensure fiscal responsibility, working within budgetary confines within the Division.
refrigerator temps, QC checks for CLIA waved testing, medication samples, emergency medications.
As staffing needs demand, support all clinical needs within their department to include but not limited to: assist with telephone triage, administer medications, provide direct patient care, assist the providers, task completion, medication prior authorizations, and prescription.

Administrative Liaison
Provides proactive administrative and staff support in a patient centered environment.
Functions as an administrative liaison to internal and external customers.
Advocates for patients, families and staff.
Provides input to Nursing Management for quality improvement.
Ensures clinical staff is documenting properly, giving age appropriate care, gathering data correctly, and facilitating care in a customer friendly manner.

Functions as a resource to staff for solving complex clinical problems.
Maintains up to date knowledge regarding legal aspects of nursing policies and procedures and regulations governing the organization, and shares knowledge openly.
Acts as a mentor and consultant to staff in incorporating the organization’s mission, vision and values to enhance patient satisfaction by anticipating and exceeding patient’s needs.


In close cooperation with the Practice Manager, develop a superior clinical workforce by interviewing, hiring and training staff to maintain and expand their skillsets.
Monitors licensure or certifications for clinical staff and completes CPR tracking.
Manages payroll and benefits for clinical staff.
Maintains and updates (no less than every 3 years) job specific competency tools, job descriptions, ACAs, and competency-based orientation tools with the assistance of the Nurse Manager and the Practice Manager.
Supports a system that encourages the identification and analysis of errors and near misses in the context of a safety culture.
As assigned, conducts departmental safety inspections to assure compliance with hospital safety standards as evidenced by documented inspection reports.
Is aware of and compliant with all regulatory agency safety goals and objectives.


Thank you for your interest in Albany Medical Center​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

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