Registered Nurse
4 weeks ago
JOB DESCRIPTION The OCS Specialist maximizes and supports the use of the OCS for organ retrieval and transport prior to, during and after transplantation. Team members residing within an active region with high case volumes will primarily support cases within their home region but may be assigned cases or cover call in other regions. Team members living in a region that is not yet part of the National OCS Program, will support cases in other regions across the US until their region has a significant volume of cases. ESSENTIAL JOB RESPONSIBILITIES AND DUTIES INCLUDE: * Following 4-6 weeks of hands-on training and OCS certification across all 3 organs at TransMedics' training facility in Andover, MA, apply OCS knowledge (with phone support) during organ retrieval, preservation, transport, and assessment according to TransMedics protocols and policies * Generally, on-call 24x7 for 50% of the time within a month (including weekends); includes travel to clinical sites to perform OCS support as described above; time-off may be scheduled with advance notice, in coordination with manager * In addition to travel to donor sites and transplant centers (within and beyond home region), periodic travel to obtain on-going training across all organs and other activities as needed * Communicate regularly with the TransMedics Product Directors and Program Managers to relay real time updates while supporting ongoing OCS cases. Additionally, regularly communicate OCS utilization activities and users' feedback * Provide customer support by * Managing OCS product inventory, * Supporting refresher training and on-going guidance to clinical users. * May also work with non-clinical teams at sites involved in using the OCS to explain the OCS use model and requirements for organ retrievals, transport and donor organs' assessments * Prepare (with support and review of senior colleague) and present internal case reviews following the use of OCS * When not covering cases, support manager, Product Directors and Program Managers in various assignments and tasks, either remotely from home or as assigned, including: * May participate in R&D activities in lab setting under direction of Product Director or Program Manager * May participate in medical and scientific conferences and meetings (inside or outside the US) * Perform other TransMedics tasks and duties as required REQUIREMENTS: * Minimum of 2-3 years' experience as a RN, PA, NP, MD or similar fields, or an equivalent combination of education and experience * Regardless of professional background, must possess the following qualities: * Must be highly flexible and willing to support sites as needed within and across regions * Must be detail oriented with strong organizational skills * Strong problem solving skills * Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts * Excellent customer facing skills * Ability to work calmly and professionally under pressure * Must be able to enthusiastically work at fast pace in dynamic environment and manage multiple priorities * Proficiency with Microsoft Office Suite * Must be fully vaccinated (and boostered, when eligible) against COVID-19. The Company provides legally required accommodations to this requirement where an accommodation can be provided without posing an undue burden to the Company. However, given that the vaccination requirement is often a condition to our work at the hospitals and being on-site at hospitals is an essential function of the position of an OCS Specialist, there are limits on our ability to provide accommodations that do not pose an undue burden to the Company. EDUCATION: * MD, MS or BS Nursing, PA or NP, or equivalent combination of education and hands-on clinical experience
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