ServiceNow Architect

4 weeks ago

Govans MD, United States Donato Tech Full time

Job Title: ServiceNow Architect / Developer



Baltimore, MD (Hybrid with 2 days onsite in a Week)

Reviewing requirements, implementing solutions from conception, development and implementation, and providing
recommendation to best utilize investments with ServiceNow, must be a hands-on developer as a resource to on-going
projects and initiatives
Serve as the Principal ServiceNow application architect/developer responsible for implementing ServiceNow solution
design using best industry and ServiceNow practices.
Facilitate requirements gathering and document requirements.
Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms,
flow, workflow, UI policies, UI actions, Business Rules, ACLs, UI Builder, and any other configurations required to support
Develop JavaScript server/client code.
Create and use update sets and XMLs to move customer configuration and data between environments.
Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug
fixes, and performing root cause analysis.
Lead efforts and provide guidance in requirements gathering and developing/documenting process workflows.
Develop ServiceNow solutions and push developments from DEV to TEST to PROD using Agile methodologies.
Provide guidance to ServiceNow developers.
7 years of experience with the ServiceNow platform - ITAM including SAM, CMDB, Discovery, MID Servers,
Workflow/Notifications, Workspaces, UI Policies, Business Rules, Client Scripts, Script Includes, Catalog Client Scripts,
Catalog UI Policies, Email Scripts, ACL Roles / Groups.
5 years of experience with importing and exporting data to ServiceNow using data loads, transform maps and transform
5 years of experience developing ServiceNow SAM Implementations
ServiceNow Certifications (Preferred)
ServiceNow Certified Implementation Specialist (CIS) - Software Asset Management (SAM)
ServiceNow Certified Implementation Specialist - Discovery
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified System Administrator (CSA)
Experience developing ServiceNow GRC/IRM (Governance Risk and Compliance / Integrated Risk Management) modules
including good understanding of Authority Documents, Citations, Policies, Control Objectives, Acknowledgment
Campaigns, Entity Types, Risk and Audit processes in ServiceNow.
Solid ServiceNow ITOM Developer knowledge and experience (Software Asset Management, CMDB, MID Server and
Skills with using JavaScript, REST and SOAP integrations.
Experience with ServiceNow App Engine Studio with UI Builder.
Experience designing and developing ServiceNow process flows and workflow.
Effective executive/stakeholder level briefings.

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