Budtender

The role of Budtender is more customer service and success than sales. Not only are you the face of our company to our customers but you are the conduit by which new customers learn more about products available to them. It is important to be comfortable as an educator and thrive on connecting our customers with the correct products to achieve whatever recreational or wellness result they are after. It is important for the Budtender to follow SOP's in order maintain a compliant retail experience as well as take responsibility for the overall cleanliness and appearance of the environment. Awareness and Ownership is key in this position Records, arranges, and packages customer orders with accuracy Maintains an organized environment and facility appearance Provide consistent exceptional service for new and existing customers Point of sale system entry with consistency and accuracy Respond to customer requests for information in a patient and informative way Maintain a basic understanding of the products available within the retail location Be able to follow best practices established by the store for customer engagement and compliance with New York State regulations Projects a positive image of the organization to employees, customers, industry, and community Ability to build long term relationships with customers for referrals and repeat business Salary $18 - $20 USD per hour Required Skills A minimum of 1 years in a customer service role in a retail or hospitality environment Ability to illustrate the 3 H's (Honesty, Hardworking, Humble) Minimum 21 years of age (or as required by state regulations) A minimum of a High School diploma is required Intermediate-level math skills Exceptional customer service skills Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner Strong computer-based skills Dynamic interpersonal and communication skills Ability to stand for long periods of time Desired Skills Analytical skills to assess data, facts, and figures Proven expertise and experience to accurately manage a register Knowledge of the New York state's cannabis regulations 3 years of retail experience preferred Personal experience with cannabis is preferred but not required Salary range $18 - $20 / hour based on experience About Fireleaf FireLeaf, LLC is an exciting new cannabis dispensary startup in Brooklyn, New York, founded by a Brooklyn native who has been directly impacted by the justice system. This new venture is more than a business; it's a mission to provide legal and high-quality cannabis products to the community, inspiring change and progress. Benefits Product discounts Best-in-class industry education Flexible scheduling Equal opportunity employer Fireleaf is an Equal Opportunity Employer.