Claims Processor

2 weeks ago

Troy MI, United States TEKsystems Careers Full time

*CLAIMS PROCESSOR (HYBRID)* Troy, MI

  • Benefits of the Role:*
  • Upward mobility - promote from within culture
  • Be a part of Brown and Brown insurance, which is a $2 bil dollar insurance company
  • Dealing with home owners insurance – continue growing YoY
  • Hybrid Flexibility
  • Great team culture
  • A Day In The Role: *
  • Approx. minimum of 25 calls per day assisting with claims
  • Customers can be very angry and upset at times
  • Associates must be willing to listen and understand the customer’s frustration
  • Must be able to stay calm under pressure
  • Should not cut off the customers
  • Be able to problem solve with the customer and make them feel at ease
  • Will also be documenting all conversation and details into a multi-screen computer system
  • Very fast paced – ability to multitask and not take things personal when talking with a frustrated customer
  • Documenting into Excel
Claims can be very dramatic like a fire or a flood. The role will consist of assisting clients with releasing funds to be paid to restoration companies to perform repairs on their property. Most of the time there is more information or guidelines that need to be met before these funds can be released.
  • Qualifications:*
  • Office experience in a customer service, administrative, data entry or production role (1+ year)
  • Efficient in using a windows PC computer and navigating their software system
  • Experience in a call center is preferred
  • Insurance/financial/mortgage/call center backgrounds is a plus
  • Strong verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
  • *Reliable internet - will be required to train remote and work remote.*
  • *Typing: at least 35 WPM*
  • ZERO TOLERANCE ON ATTENDANCE (especially during training period)
  • Job Details:*
  • Pay: $16/hr
  • Start Date: 9/20
  • Group Interview Date: Thurs 8/29
  • Hours: 8am to 4:30pm during training, the first 3 to 4 weeks. Must not miss any time during this time. Schedule to stay the same after.
  • Some flexibility within an hour.
  • Fully on-site position for the first 3 to 6 months.
This is a full-time opportunity with a reputable company If you or someone you know is interested in this position, please send a resume About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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