Territory Sales Manager, NorCal

2 weeks ago

Walnut Creek CA, United States Fresno First Bank Full time

Description: Who We Are : FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs.

2023 - American Banker - "Top 5" Community Bank in the Country #4
2023 - 5-star Rating Bauer Financial
Company ownership through our Employee Stock Ownership Program (ESOP)
Opportunities to Participate in Community Networking Events
o Medical/Dental/Vision
o 401(k) Retirement Plan
o Training & Development
o Tuition Reimbursement
o Employee Assistance Program
The Territory Sales Manager is responsible for selling merchant services products to prospective and existing customers of FFB Bank. The Territory Sales Manager will prospect their sales territory to acquire additional merchant services leads. The Territory Sales Manager will also partner with bank personnel including commercial lenders, branch managers, personal bankers, and tellers, in helping to generate and respond to referrals of merchant services prospects. The Territory Sales Manager will be a subject matter expert for merchant services and will be responsible for the servicing/support of our merchant services clients, including troubleshooting and issue resolution.

This position includes a robust commission structure.

Prospects for new merchant services accounts and cross-sells additional banking products.
Prepares proposals and performs sales presentations and product training at client locations.
Prepares client implementation documents. Performs follow up with Merchant Services referrals from bank employees.
Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requests.
Monitors portfolio reports (low volume, no activity, inventory record).
Acts as liaison to branch staff with qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, Bank huddles).
Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking on-going activity.
Participates in bank trainings as required specific to the merchant services department.
Participates in job specific training and other various Bank training programs, as necessary.
Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy.
Demonstrates knowledge of and adherence to EEO policy; educates others on the value of diversity; Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations, and adhere to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
Follows policies and procedures; complete administrative tasks correctly and on time, including mandatory Bank Compliance Training; supports the Bank's goals and values; benefits the bank through outside activities.
Associate degree or higher in Business, Finance, Economics, or another related field preferred.
Minimum 3 years Merchant Services sales experience – strongly Preferred.
Minimum 2 years Business Development/Sales related experience and/or training preferred.
Ability to work with minimal or no supervision while performing duties.

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