Medical records training consultant

3 weeks ago

Lone Tree Douglas County CO, United States CCRM Fertility Full time

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. Department: Patient Call Center
Work Schedule: Monday - Friday; (Generous Paid time-off (PTO) and paid holidays
Medical, Dental, and Vision Insurance
401(k) Plan with Company Match (first of the month following 2 months of service)
Employee Assistance Program (EAP)
Short-Term Disability
Flexible spending including Dependent Care and Commuter benefits.
Health Savings Account
CCRM Paid Family Medical Leave (eligible after 1 year)
Professional Development, Job Training, and Cross Training Opportunities
OR (PT-R: 21+hours)
401(k) Plan with Company Match (first of the month following 2 months of service)
Professional Development, Job Training, and Cross Training Opportunities
AND (Hourly Only; FT, PT-R, PRN)
Holiday Differential Pay (Time and a half)
Weekend Shift Differential Pay ($4.00 per hour)
How You Will Make an Impact: The New Patient Consultant plays a vital role to the success of CCRM Fertility’s network. As the first point of contact for the majority of the Network’s potential new patients, this position is critical in setting the tone for the new patient experience.
This role will serve as a liaison between patients and healthcare providers, providing information on the physicians and the CCRM patient experience, and registering patients into the electronic medical record system. Communicate information regarding CCRM’s physicians, services, and successes to the potential patient.
Work in EMR-system to ensure all patient data is promptly inputted and remains up-to-date.
Contact potential patients who have submitted their contact information via CCRM’s website
Communicate with physicians, clinical/front office staff, and other departments as needed to address patient questions, concerns, and other circumstances.
Attend all staff meetings and in-service meetings.
1+ year experience in large volume inbound call center preferred
1+ year experience in healthcare field preferred.
This job operates in a professional office setting. While performing the duties of this job, the employee will interact with others, sit/stand at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Employees will use standard office machines and equipment (computer, telephone, photocopier, and scanner).
Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.
In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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