Sales Guide

3 weeks ago

Melbourne FL, United States Percepta Full time

Sales Guide (03V01)
At Percepta, we bring first-class service across each market we support. As a Sales Guide on-site in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
The Sales Guide builds and maintains trust as a skilled expert, providing comprehensive support to customers and prospective buyers through the purchasing process. This role works to simplify the process by educating customers at varying stages of the car buying process, helping to answer questions and quickly resolve issues, including answering questions on underwriting procedures and reviewing important account documentation relative to their loan. This role will require the Guide to reach out to prospective customers using leads via phone and email. The Sales Guide has a key role in mitigating risk and safeguarding customer information and ensuring the customer is set up successfully in their loan.
Use provided leads to convert into sales opportunities.
Responsible for resolving customer issues including issues with their account, underwriting, or additional requirements needed for their loan application.
Utilization of the client software tools as well as external tools such as consumer credit bureaus and other internet sources, to assist in the underwriting process.
Responsible for documenting customer inquiries and underwriting process.
Identifies and presents out of the box ideas and process improvement changes and enhancements to other team members and leaders that will ensure this program is second to none.
Associate degree or Bachelor’s degree preferred.
2 years of experience in a Sales Contact Center, hospitality industry, financial industry, or any combination thereof.
Achieving targets and closing sales leads.
Knowledge of the automotive industry a plus.
Car sales experience a plus.
Passion and experience in negotiation to close a sale
Strong customer service, interpersonal and relationship building skills
Time management and ability to prioritize projects and customer needs
Excellent English language, oral and written, with grammatical knowledge and etiquette
Typing Skills (minimum 30wpm)
Knowledgeable in MS Office, Email, Texting and Chat
Ability to work through multiple computer screens
Ability to reach specified goals as set forth and meet Performance Expectations
Displays professionalism in demeanor, language, and appearance
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Training and Development Programs (Percepta College)
Hours of operation:
9:00AM-8:00PM, Monday-Friday. Saturday: 9:00AM-5:30PM. MUST be flexible to any 8-hour shift/5 days per week, for 40 hours per week.
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Culture of Service – to be treated like you are the customer from day one
Career Growth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun
Our programs offer incentives and promote physical, mental, and financial wellness.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such bank account details from applicants at any point in the recruitment process.

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