Service Technicians

3 weeks ago

Enterprise AL, United States Firestone Complete Auto Care Careers Full time

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We are building a team as diverse as the world we serve. Position Summary The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.
Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/ serving the customer and efficiently completing basic vehicle service tasks as required.
Customer service, sales, customer issue resolution- 75%.
Basic vehicle service tasks, oil, tires, fluids- 25%.
Store operations, opening/closing, inventory, displays- as needed basis.
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
Learn all aspects of store operations and flex between front/back shop tasks.
Customer service and career growth mindset.
Ability to learn and perform basic vehicle service tasks.
Ability to learn and operate store systems.
2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.
~ Previous consumer retail sales experience.
~ Previous automotive experience a plus.
~ OUR CREW KNOWS BENEFITS
~ Medical, Dental and Vision – Starting day 1 for all our teammates
~ Paid vacation and holidays
~ On-the-job training and company-funded ASE certifications
~ Tuition reimbursement program
~ Flexible work schedule
~On demand pay (daily pay) program available

No matter where you're at in your career, we've got the resources to help you level up.
Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Temporary work authorization or the need for sponsorship may disqualify you from employment.

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