Cloud/Software Applications Administrator

3 weeks ago

Geneva NY, United States Softworld Inc Full time

End Point Management system experience (SCCM, Intune, Auto Pilot, JAMF) and desire to learn/grow in this area.
Group Policy settings (GPO) knowledge base.
The Desktop Administrator III is a senior member of the technical support team focused on enterprise level endpoint device management systems.
This role develops and manages endpoint images, responsible for desktop, laptop, and mobile configurations and integrations along with testing operating systems and enterprise level applications for use within the college's environment.
This role is responsible for the review, recommendation, testing and implementation of endpoint applications on Windows, Mac, and Linux systems.
This individual contributes to the efficient allocation of computer hardware and software resources, student support, and ensures the reliability, security, and sustainability of the client computing experience at client company standards.
Using effective communication, technical, and analytical skills, the Desktop Administrator III role manages projects, provides technical support, maintains resources, and, with delegated authority, supervises support personnel.
In keeping with client community standards, develops positive working relationships with all client constituents.

Manages enterprise End Point management systems (Intune, JAMF, Auto Pilot)
Identifies and documents End Point Computing standards, best practices, and processes.
Creates and maintains End Point images and application packages for all managed devices (Faculty, Staff, Labs).
Provides imaging, EDR, updates, and other ancillary support for End Points in any VDI platform.
Manages End Point EDR platform, responds to and documents security and malware incidents.
Manages End Point lifecycle from initial deployment to equipment retirement.
Runs reports and performs needs assessments on End Point and Application usage to identify any gaps in End User computing as well as to shape future deployments.
Performs any End Point testing required to support any institutional initiatives and changes, e.g. change in File Repository practices.
Supports the organization as an SME for End Point hardware, software, and security.
Helps bridge gap between End Point Support and Systems Infrastructure Services.
Assist with analyzing trends, evaluates the effectiveness of policies and procedures for problem resolution and provides operational recommendations.
Onboarding of New Technologies and/or Services - Manages the testing of new technologies and/or services with the current technology to ensure a seamless transition.
Print Management - This program includes managing the infrastructure that supports faculty, staff, and student printing (Papercut).
Non-Standard Technical Support - Serves as a technical expert on non-standard software and hardware, which will require skills development, used to support the specialized needs of the campus, such as Linux/Unix, RStudio, etc.
Strengthen digital literacy skills through education and the application of digital technologies to effectively engage in information gathering, utilization, and data management while promoting a security culture.
Must complete all required federal, state, institution, and department training.
Associate degree in computer science, or related field, OR equivalent work experience.
Bachelor's degree in computer science or related field preferred.
Three years' experience as Desktop Support Specialist or equivalent
Extensive experience with Windows, Apple, and Linux operating systems along with proficiency in Microsoft Office, Adobe Creative Cloud, and similar productivity tools.
Two years' experience with client management systems (SCCM, JAMF, Microsoft Intune)
Hands-on Experience configuring, supporting, and troubleshooting Windows 10/11, Microsoft 365, Azure AD (Entra ID) objects & classic Active Directory
Hands-on familiarity with networking basics (TCP/IP, DNS, DHCP, SMTP)
Advanced understanding of end user technology standards for hardware, OS, core applications
Experience with Active Directory, Windows, Group Policies, Windows registry, Windows File and Print, TCP/IP, Firewall and Anti-Malware
Experience with VDI concepts and platforms highly desired.
Advanced understanding of end user technology standards for hardware, OS, core applications
Advanced troubleshooting experience for Windows 10/11 and macOS clients
Enterprise Endpoint Certificates highly desired (M365 Modern Desktop Administrator, JAMF)
Other appropriate certifications a plus (CompTIA A+, Network+, Security+, ITIL Foundations)
Willingness to learn the academic and administrative functions of a higher ed institution.
3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

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